Clockspring Problems of Volkswagen Passat

Tl the contact owns a 2014 Volkswagen Passat. The contact stated that an abnormal grinding and clicking sound came from the steering wheel. On occasion, the steering wheel was difficult to turn. The vehicle was taken to steve white Volkswagen (100 duvall dr, greenville, SC 29607, (864) 288-8300) where it was diagnosed that a new clockspring was needed. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that they would not assist since the VIN was not included in a recall. The failure mileage was 121,000.

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Tl the contact owns a 2012 Volkswagen Passat. The contact took the vehicle to lakeland Volkswagen (located at 209 s lake parker Ave, lakeland, FL 33801, (863) 804-6160) to be repaired per NHTSA campaign number: 15v483000 (air bags). After the repair, the air bag warning indicator remained illuminated, the horn was inoperable, and the steering wheel controls were inoperable. The dealer stated that the failure could be due to the clockspring. The manufacturer was not notified. The vehicle was not repaired. The approximate failure mileage was 150,000.

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The contact owns a 2013 Volkswagen Passat. While driving approximately 15 mph, the air bag warning indicator illuminated. The contact coasted the vehicle to the side of the road and powered off the engine. The contact restarted the vehicle and was able to drive with air bag warning indicator still illuminated, which was a safety concern. In addition, the steering wheel controls and horn failed to function. The vehicle was taken to mandeville Volkswagen (1700 n causeway blvd, mandeville, la 70471, 985-626-1067) where it was diagnosed that the clockspring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 122,000.

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The contact owns a 2013 Volkswagen Passat. While turning the vehicle off, the contact heard a popping noise. The contact restarted the vehicle and the air bag warning indicator illuminated. The contact also mentioned that the horn failed to sound when depressed. The vehicle was taken to legend Volkswagen (158 merrick rd, amityville, NY 11701) where it was diagnosed that the clockspring was fractured and needed replacement. The vehicle was not repaired. The manufacturer was notified and informed the contact that the vehicle was previously repaired per NHTSA campaign number: 15v483000 (air bags) and offered no further assistance. The failure mileage was 26,000.