Frontal Driver Clockspring/spiral Cassette Problems of Volkswagen Passat

The contact owns a 2014 Volkswagen Passat. The contact stated while reversing out of a parking spot, she heard an abnormal snapping sound coming from the steering wheel. The steering control buttons and the horn ceased to operate as designed. Additionally, the driver's side air bag warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the clock spring had failed and needed to be replaced. The vehicle was then taken to the dealer, where the same diagnostic was provided. The dealer informed the contact that the vehicle could not be repaired under NHTSA campaign number: 15v483000 (air bags) because the mileage had been exceeded. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.

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The contact owns a 2012 Volkswagen Passat. The contact stated that while turning the steering wheel in either direction, there was a clicking sound was coming from the steering column. Additionally, while operating the vehicle, the air bag warning light remained illuminated, with the cruise control feature inoperable. The vehicle was taken to the local dealer who diagnosed that the clockspring was faulty and needed to be replaced. The vehicle was not yet repaired. The contact stated that the failure was repaired on two previous occasions. The manufacturer was not yet notified of the failure. The failure mileage was 120,000.

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The contact owns a 2011 Volkswagen cc. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed with clock spring failure. The dealer informed the contact that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 165,000.

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Reporting a safety issue which impacts the ability to make use of the vehicle. The vehicle's horn and front driver-side airbag no longer works. The airbag light is now on. The steering wheel was turned while maneuvering in a parking lot. The steering wheel makes a clicking sound when it's turned. The steering wheel audio/cruise/function controls also no longer work. The clock spring has broken. The vehicle is under a 10yr/120k extended manufacturer's warranty for the clock spring problem. Https://static. Nhtsa. Gov/odi/inv/2018/inoa-ea18003-2066. Pdf https://static. Nhtsa. Gov/odi/rcl/2015/rcrit-15v483-0471. Pdf https://static. Nhtsa. Gov/odi/tsbs/2018/mc-10149942-9999. Pdf.

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The contact owns a 2014 Volkswagen Passat. The contact stated that the control buttons on the steering wheel were no longer operable and the horn would fail to honk when engaged. The air bag warning light was illuminated. The vehicle was taken to a Volkswagen certified independent mechanic where it was diagnosed that the clockspring needed to be replaced; however, the part was not available. The vehicle was not repaired. The dealer was notified of the failure and informed that the part for repair was not available. The contact referenced NHTSA campaign number: 15v483000 (air bags). The manufacturer was notified of the failure but informed the contact that they could not cover the repair due to the vehicle mileage and the part was not available. The failure mileage was approximately 118,000.

The contact owns a 2015 Volkswagen Passat. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed that the clockspring needed to be replaced; however, the clockspring part was on back order. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that an eta for parts was not available. The failure mileage was approximately 167,000.

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The contact owns a 2014 vw Passat se 1. 8l auto federal. The contact stated that while she was driving her vehicle, and after turning at an intersection , she heard a sound as if the spring in the steering wheel had broken. The contact stated that once she parked and restarted her vehicle there was no operation on the steering wheel. The contact stated the buttons , horn , nor air bag were operating. The contact stated that her air bag light was illuminated at that time. The contact stated that she has not contacted the manufacture ,nor dealer as of yet. The failure mileage was 110,000.

The contact owns a 2014 Volkswagen Passat. The contact stated that upon start of his vehicle, the airbag warning light had illuminated on the instrument panel. The contact had initially taken the vehicle to an independent mechanic where he was informed that his clock spring was defective. The mechanic then called the dealer and was given an estimate for the cost of a new clock spring. The contact then took the vehicle to a second independent mechanic who informed him of NHTSA campaign number: 15v483000(air bags) and referred him to the manufacturer. The manufacturer was notified of the failure and informed him that his vehicle was not included in the recall. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

The contact owns a 2012 Volkswagen Passat. The contact stated while reversing out of a parking space at approximately 3 mph and turning the steering wheel, she heard a loud clicking noise coming from the wheel. The contact stated that the air bag warning light illuminated along with an error: air bag message on the instrument panel. Additionally, the contact stated that the horn ceased functioning. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the clockspring needed to be replaced. The contact was advised by the dealer that the clockspring was on back order. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 275,000.

The contact owns 2016 Volkswagen Passat. The contact stated that on seven occasions, the clock spring failed while driving at various speeds. The contact stated that there was an abnormal clicking sound coming from the vehicle with the air bag warning light illuminated on the instrument panel. The contact stated that the clock spring was replaced under warranty; however, the failure returned soon after repair. The manufacturer was notified of the failure and a corporate representative was sent to the dealer to test the repair. The representative test driving the vehicle also experience with failure and the clock spring fractured while operating the vehicle. The vehicle was not yet repaired. The failure mileage was approximately 27,000.

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