Power Train Problems of Jeep Cherokee - part 1

The contact owns a 2020 Jeep Cherokee. The contact received notification of NHTSA campaign number: 26v290000 (power train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted by phone and made aware of the failure.

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My 2019 Jeep Cherokee with 74,950 miles has a power transfer unit failure and my VIN is not included in the nhtsb recall. When I took my car in for service on 11/4/26, I was told there is an indefinite delay on the replacement ptu. Additionally, because my VIN is not part of the the existing recall, the replacement will cost me close to $3000 if it ever is available. I was also denied a “good will” warranty by my Jeep service department.

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The power transfer unit (ptu) failed on my 2016 Jeep Cherokee at 126,000 miles, throwing code c14a7-97 and causing a sudden, dangerous loss of 4wd drivetrain engagement. A certified Jeep dealer confirmed the mechanical failure (repair order 8051781) but stated my VIN is excluded from safety recalls w47 / 45a and warranty extension xj1. This VIN exclusion leaves a vehicle with an identical, dangerous drivetrain defect on the road without manufacturer remedy.

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The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was operating or shifted into park(p), the vehicle unexpectedly rolled away. The contact heard a water sloshing sound coming from the driver's side door and became aware that there was water accumulated inside the door. The contact stated that the transmission was intermittently stuck or skipped gears on several occasions. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The contact expressed concerns that the failure was hazardous and that the water could possibly cause an electrical failure. The failure mileage was approximately 159,633.

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My daughter bought this Jeep latitude in xxx with 44k miles. A few days ago she heard a clicking and her 4wd light went on. She brought it to the shop and to our horror the pvu, differential are in need of replacement???? there is a recall on this model for the pvu, but not on her VIN: [xxx] I feel that since these both happened at the same time, this Jeep is a lemon. However, I cannot go for a lemon law d/t the fact that we have no warranty. I think Jeep should consider adding this to the recall list. Ridiculous. My [xxx] now has to take out a 7k loan to pay for her repairs and has a $500 month car payment on top of that. Never buying another Jeep ever! information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Car threw a service 4 wheel drive light. Certain vehicles have been issued an extended warranty for the same problem. We took it to a local mechanic and it threw 3 codes. Replace transfer case. Replace ptu and replace the module. All 3 stated there was a bulletin issued in April 2026 for the extended warranty on certain vehicles. This can cause a sudden loss of power. My vehicle does not come up when you search the VIN. I am wondering if this is an issue why it is not covering mine.

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My wife was heading home from an appointment on the freeway. When she got on the freeway meter she tried to accelerate onto the freeway but while doing so the car made a beeping noise and a warning sign was flashed. She did not get a look at the warning sign but then the svc 4wd came on. She felt a severe stall with engine power and got really scared. We were lucky she wasn't going full speed on the freeway when the incident occurred. She wanted to pull over on the side of freeway immediately, but due to it being dark she thought it was unsafe especially with the debris that was present. She limped to the next freeway exit due to the car not being able to let her get past a certain speed she says was around 55 mph. Since then we have viewed the car as a hazard to our safety to drive.

I recieved a 4wd service error on my dashboard. I took it to my mechanic and they said the following codes came up. C14a7-97 ptu motor p0606-49 internal control processor -internal electronic failure u0010-00 can interior bus I see that there are recalls for the ptu on other Cherokees for this year, so I want you to know it is happening to my vehicle too.

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The contact owns a 2021 Jeep Cherokee. The contact stated that while operating the vehicle, the message “service 4wd” remained displayed. The vehicle was taken to the local mechanic who diagnosed that the ptu needed to be replaced. The vehicle was later taken to the local dealer who also diagnosed the vehicle with ptu failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 86,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA campaign number 26v290000 (power train). The 4wd service light was illuminated while driving 45 mph. There was a dinging sound coming from the vehicle. There was a clunking and grinding sound while driving during the failure. The vehicle was taken to the local dealer and the failure was confirmed, but the part to repair the vehicle was on back order. The manufacturer was contacted and declined to provide a loaner vehicle. The contact continued driving the vehicle. The failure mileage was approximately 82,000.

I have a 2019 Jeep Cherokee trailhawk that has a "service 4wd" issue. I have had the vehicle diagnosed and have a ptu failure of c14a7 which coincides with a recall 25v-011. The symptoms and failure mode I have mirrors the recall but yet, my VIN is excluded.

The contact owns a 2021 Jeep Cherokee. The contact received notification of NHTSA campaign number: 26v290000 (power train); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 15 mph, the vehicle lost electrical power. The message “service 4wd” was displayed after the failure. The vehicle was towed to a local dealer, and the failure was associated with the recall. The manufacturer was made aware of the failure by telephone. The failure mileage was approximately 75,000.

My 2018 Jeep Cherokee had safety recall 01c completed on xxx. According to stellantis TSB 21-027-26 rev. A, completing recall 01c grants the vehicle an unlimited mile warranty extension for mechanical ptu failures. Gresham Jeep diagnosed the vehicle with the exact mechanical failure code, but their dealerconnect system issued a hard block stating "not covered" due to an administrative "complete vehicle" restriction triggered by a reconstructed title. The manufacturer is using global network flags to deny hardware remedies linked to federal safety campaigns. The automated system blockiing of this safety defect remedy is documented on fca us llc coverages report issued by dealer 45856-gresham Chrysler Dodge Jeep ram on xxx for VIN [xxx]. The report shows that safety recall 01c was successfully launched on xxx and executed on this vehicle on xxx. Despite meeting the explicit policy criteria in TSB 21-027-26 rev. A. The dealer network terminal triggered a system-wide block code on labor operation number (lop) xxx (power transfer unit replace- 3. 2l engine) returnign a lop coverage result of "not covered under warranty or service contract" due to state title marker profile restriction categorized as "complete vehicle. " information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving 55 mph, the 4wd warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with ptu failure. The approximate failure mileage was 111,000.

The contact owns a 2016 Jeep Cherokee. The contact stated that while the vehicle was parked on a slight incline, the vehicle started moving. The contact depressed the brake pedal and became aware that the 4wd warning light was illuminated. The contact stated that the vehicle failed to shift into 4wd. The contact associated the failure with NHTSA campaign number: 20v343000 (power train); however, the VIN was not included in the recall. The dealer was contacted and determined that the vehicle had experienced a ptu failure. The dealer stated that the VIN was not included in the recall. The failure mileage was approximately 142,000.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 40 mph, the vehicle started jerking. Additionally, the 4wd warning light was illuminated. The vehicle was towed to an independent mechanic, where the failure was associated with NHTSA campaign number: 26v290000 (power train); however, the VIN was not included in the recall. The dealer was contacted. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 153,000.

See all problems of the 2017 Jeep Cherokee 🔎.

I am reporting a serious safety concern involving my 2017 Jeep Cherokee, VIN [xxx], involving suspected power transfer unit (ptu) failure. The vehicle has experienced drivetrain-related issues, fluid leakage underneath the front/middle of the vehicle, and an illuminated service 4wd warning light. The vehicle has been evaluated by multiple repair facilities in [xxx], and ptu replacement has been identified as necessary. I am concerned about the potential for drivetrain binding, wheel locking, and loss of vehicle control. Other Jeep Cherokee owners have reported similar ptu failures, including incidents involving wheels locking while driving. These reports raise concerns about a potentially widespread safety defect. I contacted Jeep customer care on xxx, under case numbers xxx and xxx, requesting assistance with ptu replacement. Jeep denied coverage based on my vehicle’s VIN, despite the reported symptoms and safety concerns. On xxx, firestone provided a repair estimate of $7,143. I was also informed that the replacement ptu is on manufacturer backorder due to high demand. I have incurred more than $500 in rental vehicle expenses while attempting to address this issue. I am requesting that NHTSA investigate whether premature ptu failure in 2017 Jeep Cherokee vehicles presents a safety defect, particularly concerning potential wheel locking and loss of vehicle control. I am also requesting review of existing recalls, manufacturer knowledge, and whether additional safety action is warranted. I can provide repair estimates, diagnostic reports, photographs, and Jeep correspondence. Contact: [xxx] phone: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

2020 Jeep Cherokee limited service 4-wheel drive came on. Taken to dealer (hillsborough Chrysler Dodge Jeep ram) 2000 nc-86, hillsborough, nc 27278 who confirmed a ptu failure. Part is on backorder; no other dealerships have the part.

My car is coming up with the code involved in a recall for this model and year. . . That indicates the transfer case needs to be replaced. My VIN does not come up on the list. The dealership said it is not covered under the recall. I want to know why. . . I have 45000 miles on this car.

Ptu issue- located a recall for 2019-2023 Jeep Cherokee power transfer unit recall; my VIN wasn't one the ones listed. Took vehicle to the local Jeep dealership and the advised that ptu internal damage needs to be fixed.

Loss of power between 15-20 mph and causes the gears to “jump”. This sometimes happens between 7-10 mph. Loss of 4 wheel drive also.

The contact owns a 2021 Jeep Cherokee. The contact received notification of NHTSA campaign number: 26v290000 (power train); however, the part to complete the recall repair was not yet available. The contact stated that while driving at 45 mph, an abnormal whining noise emanated from underneath the vehicle, and the vehicle experienced a loss of motive power. While attempting to accelerate, the engine rpm increased; however, the vehicle failed to accelerate. The contact pulled over and restarted the engine; however, the failure persisted. The vehicle was towed to the dealer for diagnostic testing, and the contact was informed that the power transfer unit (ptu) failed and required replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 85,000.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 35 mph, the service 4wd warning light illuminated. The vehicle was taken to the dealer, where diagnosis determined the transfer case had failed and required replacement. The contact associated the failure with an unknown recall; however, the VIN was not included. The manufacturer was notified of the failure by telephone and advised the contact to report the failure to the NHTSA hotline. The failure mileage was approximately 68,000.

Svc 4wd light came on the dashboard. Took to the dealership, they said it was a ptu issue and it needed to be replaced. $3800 and 45 days to fix. Nhtsa notes recalls for my year make and model for my 2021 Jeep Cherokee latitude lux but does not show a recall for my specific VIN#. Jeep says nothing they can do since the NHTSA does not show a recall for my specific VIN#. Vehicle was taken to Jeep Chrysler autonation in golden colorado. Apparently having a faulty ptu can be a major safety issue. Please advise.

I was coming out of a gas station and the battery light came on/ stayed on and the car just stopped. I couldn’t shut it off, put it in drive, put it in park……. The car still seemed to be running… I had to wait about 10 mins before I could do anything I. E. Start it up again. This was very scary and unsafe as the car stopped dead between a street entrance/ exit of the gas station, and cars had to swerve to get around me.

The contact owns a 2020 Jeep Cherokee. The contact stated that upon pulling into a parking space, the message "service 4wd" was displayed prior to shifting into park(p). The vehicle was taken to the dealer, where it was diagnosed with a rear differential or ptu failure. The failure mileage was approximately 87,000.

My 2020 Jeepcherokee has been disabled at jeff wyler springfield Jeep since 10/13 after suffering a drivetrain failure on 10/11. My vehicle exhibited a severe mechanical grinding noise,locking front wheels,& a 'service 4wd' warning light while driving, un-commanded engagement of snow mode,& of the e-brake upon parking. Upon inspection 10/14,the tech claimed no codes appeared but stated the transmission required replacement. I contacted my warranty company to start a claim. On 10/15,the advisor said I needed to authorize a transmission tear down per warranty company. I refused due to out-of-pocket financial liability for a blind diagnosis. On 10/16,I asked the advisor how they diagnosed it as transmission needing replaced,she text “I went out with the technician he pulled the fuse and the vehicle still would not drive, this message also popped up on the dash further confirming the technicians disgnostic on the transmission replacement recommendation”(attached a photo of the dash “service transmission). ”3rd party inspector evaluated the Jeep intact on 10/20. The dealership provided inspector with transmission replacement estimate & federal safety recall 40d info. The advisor stated the inspector didn’t inform her of findings or if codes appeared. On 10/21,the advisor stated the warranty company directed them to perform software update on the ptu. On 10/22,the advisor said the tech attempted to perform update but update was not available so the tech put a request in to Jeep. D/t the un-remedied status of safety recall 40d,advisor stated my warranty company has froze my claim,stating they are waiting for recall remedy to release before proceeding. The advisor stated my only resource for alternate mobility is through Jeep corporate. Despite my vehicle being undrivable d/t a federal safety hazard,Jeep corporate management case#98327109 has flatly refused to provide a direct-billed vehicle,leaving a consumer entirely stranded indefinitely due to delay in manufacture recall remedy.

So I was driving down the road doing 60 miles an hour and I have lost power total drive power while driving doing 60 miles an hour with a car just goes into a neutral rubs up and I have to pull on side of the road and turn off the car wait like 10 to 15 minutes and then the car resets itself I believe my car has a recall for the ptu and I believe that’s what’s wrong with it. It’s a recall so it needs looked at and I took it to the dealership saying my concerns and they have told me that there is no fix available yet for it which that cannot be true because I got something in the mail saying that there is a fix available so I’m not sure if they just don’t wanna do it cause it’s gonna be a hard job to do but it needs done ASAP because that’s putting my life in danger just having total loss drive power while driving down the highway doing 65 to 70 miles an hour it has happened three total times now.

Service 4wd appeared on car and noticable reduce power and performance has been happening. Mechanic states its the power transfer case. My model does not show a part of the recall, but we wanted to report it.

My 4wd service light came on and I took it to a private mechanic who did a diagnostic. They found a bad ptu and it needs to be replaced. My car VIN is not falling into the recall that was current within my year of Jeep (recall number: 26v290000) . My problem is the same as the recall but my vehicle was not included. Please provide help on how I can get covered under this recall.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 20 mph, there was an abnormal sound coming from the vehicle before the vehicle lost motive power. The dealer was contacted by phone and made aware of the failure. The vehicle was towed to the dealer. The contact received notification of NHTSA campaign number: 26v290000 (power train), and the vehicle was taken to the dealer; however, the contact was informed that parts were not yet available for the repair. The contact was advised to continue driving the vehicle. The failure mileage was approximately 73,420.

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving 10 mph, the ptu unexpectedly exploded. The contact pushed the vehicle into a parking lot, and the vehicle was then towed to a dealer. The vehicle was diagnosed with ptu failure. The contact was informed that the ptu needed to be replaced. The vehicle was repaired. The contact later received notification of NHTSA campaign number: 26v290000 (power train); however, the part to do the recall repair was not yet available. The dealer confirmed that parts were not yet available for reimbursement assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and several cases were opened. The failure mileage was 190,000.

My 2020 Jeep Cherokee trailhawk is displaying mechanical grinding and binding during tight turns, matching the internal power transfer unit (ptu) spline failure criteria described in NHTSA campaign 26v290 (mopar campaign 40d). Corporate handling timeline showing unreasonable delay and failure to address an active safety defect: October 8, 2026: opened escalated case #98302905 with mopar customer care regarding active ptu failure symptoms. Agent promised a specialist response via email within 1–2 business days. October 20, 2026: reached out via chat after receiving zero response. Case was tagged "urgent" for specialist email follow-up. October 26, 2026: contacted chat again due to continued silence. Explicitly requested a response related to a diagnostic fee waiver, process-of-elimination technical alignment for 40d, and interim mobility coverage. The agent confirmed these three requirements were documented in the case and flagged the file for immediate supervisor review. November 2, 2026: 25 calendar days have elapsed since the original escalation with zero specialist contact, resolution, or email follow-up. The local dealership indicated a potential out-of-pocket diagnostic fee and difficulty attributing binding symptoms to the recall. Corporate support's failure to respond accordingly has delayed inspection.

The contact owns a 2021 Jeep Cherokee. While driving 70 mph, there was an abnormal whining and grinding sound coming from the vehicle. The message "4wd service unavailable" was displayed. The failure mileage was approximately 113,400.

Svc 4x4 light came on and brought to Jeep dealer immediately and they immediately tell us ptu and rear differential near to be replaced. They said it brakes need to be replaced when we replaced them 2 months ago. There's a recall for our year Jeep but it says we have no recalls at the moment.