Power Train Problems of Jeep Cherokee - part 1

The ptu and ptu actuator have failed. The repair is estimated to be app $3000 at a local independent repair shop. The parts are unavailable to do a timely repair. We still have to drive it because it cannot be repaired until parts are available, we were told it could be months because there are so many Jeeps failing from the same thing. ( "a similar repair was done today after waiting for 3 months for parts"- bob from donelinger in cohasset, mn) we may be in danger every time we use the Jeep but have no choice with it being needed for our transportation. The 4wd service lights are on or blink all the time. We only have 85,000 miles on this Jeep we have had since we purchased it new. Please help speed up parts availability and a recall on these Jeeps.

See all problems of the 2020 Jeep Cherokee 🔎.

The car is reporting service 4wd, they are saying the ptu is bad. Took it into the dealership today.

See all problems of the 2021 Jeep Cherokee 🔎.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at a slow speed, the vehicle experienced a complete loss of automotive power. There was no warning light illuminated. The vehicle was towed to a local dealer, where it was diagnosed, and the contact was advised that the ptu was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 25v011000 (power train) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 116,000.

See all problems of the 2019 Jeep Cherokee 🔎.

My 2015 Jeep Cherokee VIN [xxx] threw a code on the ptu. I saw that it had a extended warranty on the car. When I took it to the dealer they informed me that car was imported to canda when bought. The car was brought back to united states work was done on the powertrain twice while the car was in us and extended warranty was then issued for the ptu. The dealer told me the car was pending a recall as of yet the VIN was not issued for recall. When I contacted Chrysler they informed that since the car was imported to canada that warranty was voided. If possible to know if my car is coming up on recall list. Or if I can get further assistance in this issues I never know that a car can get imported to canada then back to us would have these issues. I was not informed by the dealer that I bought the auto from that the car was imported from canada I never know that it would be an issues on this matter I wouldn't have bought the car had I known this issues I would be facing . Any help or guidance in this matter would be appreciated. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2015 Jeep Cherokee 🔎.

Vibrating issue and missing fire originating from engine. Intake camshaft broken and left cylinder head is damaged and needs replacement. This should not be happening to this car. Cannot drive a faster rate either. There should be a claim out for all these issues.

See all problems of the 2016 Jeep Cherokee 🔎.

1. Vehicle dash lights go out intermittently without warning. 2. Vehicle 4wheel system inoperable at times. Warning lights are present.

My service four-wheel-drive light came on when I had the code read. It was obstructed and or blocked the dealership informed me I needed to have a new transfer case and I see all the existing recalls on my exact vehicle and they’re having the same problems and the part that I need for my car is backordered for a long time. I paid for a new transfer case with no time frame as to when they are getting them in.

The car is in the shop for defective rear diferential. Once replaced the car now throws a code for the tpu being defective. Jeep issued a recall in Jan 2025 for the tpu components on Jeep Cherokee 2017-2019. The VIN for my Jeep is not showing as part of the recall. I want to report my car so it can be added to the recall.

See all problems of the 2018 Jeep Cherokee 🔎.

I own a Jeep Cherokee 2018 ( [xxx] ) it has less then 60k miles on it. The dashboard recently - 4wd system unavailable" lit up and remains lit. I took to non dealer for diagnosis- stated it is a known issue in Jeep Cherokee, transfer case internal failure. I verified online there is a recall for faulty power transfer (25v011000. ) but my VIN is not reflected. I believe my VIN should be included in the recall and was omitted. What can I do to have it reviewed and added to the recall list? I app;reciate your assistance. Thank you!!! [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My vehicle was showing signs of problems and has been diagnosed as needing a new ptu and rear differential. These are both well known issues of recall id 01c, but my VIN was not included in the recall. I was not aware of the issue and am concerned because this is a definite safety issue.

“service 4wd” message on the dashboard, vibration, grinding metal sound came from SUV.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 70 mph, the vehicle experienced reduced power temporarily, with the messages "4wd unavailable - service" and "service 4wd" being displayed. The vehicle was taken to the dealer, where it was diagnosed that the ptu had failed and needed to be replaced. The contact related the failure to NHTSA campaign number: 25v011000 (power train); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 106,000.

Ptu failure, service 4wd light is on.

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the engine sputtered. While driving and attempting to stop the vehicle, the vehicle occasionally lost automotive power. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the battery, the front and rear brake pads and rotors, the water pump, and harmonic balancer were faulty and needed to be replaced. The vehicle was repaired; however, two days later there was an abnormal sound coming from the vehicle while accelerating. The vehicle was taken back to the dealer where it was diagnosed a second time and the contact was informed that the ptu was faulty and needed to be replaced, and an alignment was needed. The vehicle was not repaired. The contact also became aware of a coolant leak underneath the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 79,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally. There was an abnormally loud banging sound while attempting to change gears. The “service 4wd” warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The approximate failure mileage was 48,000.

I need my VIN added to the recall list as my vehicle is within the group of affected vehicles, I've been informed by my dealership that this vehicle is at risk of freezing up at any moment due to this condition which is a safety concern. The ptu is an extremely expensive repair.

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving 30 mph and depressing the accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed; however, the contact was informed that there was no recall on the VIN. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 41,000.

The service 4wd light is on. The dealership said it is a ptu problem. They want $2500 for a new ptu and of course add more money for labor. This seems to be a manufacturer problem not a car owner problem. It should be a recall item as it has been for 2017-2019 Jeep Cherokees. The dealer should fix this at no cost to the auto owners.

There is a pending recall on this vehicle for the past 8 months. There is still no remedy. My trade-in value has plummeted. I'm experiencing issues related to the ptu recall, and the dealership is telling me there is no known remedy. The vehicle randomly loses drive power / gains drive power. They know the ptu is what is likely wrong with the vehicle, but are refusing to fix the issue, because the recall doesn't have a remedy yet. How long does it take for a manufacturer to find a fix for this? Jeep should be responsible for paying / fixing this recall, yet they aren't because there isn't a remedy.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated that while stopped and about to drive forward, there was an abnormal sound coming from the vehicle. The contact believed that a part underneath the vehicle had fractured. The contact was unsure if a warning light was illuminated. The vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was able to coast to the side of the road. The vehicle was towed to the dealer, where it was diagnosed, and determined that the power transfer unit (ptu) had failed. The vehicle remained at the dealer unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.

“service 4wd” warning light came on. Took vehicle to mechanic who said error code indicates power transfer unit failure. Car is clearly unsafe to drive.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact’s mother owns a 2019 Jeep Cherokee. The contact stated that while her mother was driving 35 mph, the vehicle lost motive power and stopped in the middle of the road with the 4-wd warning light illuminated. The contact was concerned that the failure could have caused a crash, injury, or even death due to the failure. The contact stated that a police report was filed with the police department of montville; however, the report was not provided to the driver. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the drivetrain control module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 67,000.

Our Jeep has had multiple accounts of shifting hard, hesitation while shifting, making a hard sound when putting in reverse and now it is having trouble starting up. When we charged the recently purchased (brand new) battery, the vehicle will start up but when placing in reverse it shifts so hard that it sounds like the bottom is dropping out. Now a lot of lights are shining on my panel; the check engine light, the forward collision light, the parking break light, the regular brake notification, the traction control light. . . . . All shining up like christmas lights. This is an ongoing issue and I feel a recall needs to be done. My car is over the warranty time frame and for a 2021 model that was purchased brand new I should not have to be replacing a transmission already and paying out of pocket expenses.

Rear tires locked up in reverse. While in gear they lock up randomly. Car shut off and broke down while driving on expressway and lost control. No accident but could’ve been bad. 4x4 light on says svc. Mechanic says shows signs of new safety recall 02c? talked to Jeep dealership and they weren’t aware of such recall on this model. Need help on who to contact and what to do.

See all problems of the 2014 Jeep Cherokee 🔎.

Service shifter warning came on while driving, had to put the vehicle back into automatic mode since manual shifting (paddle shifting) stopped working.

Received an initial letter about the recall in January 2025 -with no resolution offered. . Warning light went on in the vehicle on August 24, 2025. Took a vehicle to dealership today, August 25th. Dealer has informed me there is no fix, no timeline on a fix, but told me they cannot release it back to me because it is not drivable. I now have no car a full-time job and no way to get there with no timeline of when this will be resolve.

I was traveling on [xxx] , a major highway from PA to NJ, when my car had a catastrophic explosion, without any warning, while I was driving. The car was running smoothly prior to the explosion. I do not know how I made it to the shoulder because once there I could not move the vehicle. I was on the shoulder and tractor trailers driving 70-80 mph were coming toward me and crossing over the white line into the shoulder. I truly thought I was going to be hit and killed. I had the car towed to my mechanic who informed me that the explosion occurred in the transfer case which could have caused a crash injuring myself and other drivers on the highway. My mechanic suggested to have the vehicle towed to a Jeep dealership for further investigation and repairs knowing that Jeep Cherokees from 2017 - 2019 had failed transfer cases installed. The dealership has informed me that I am responsible for the parts and labor because the power train warranty ran out and my VIN number is not part of the recall. I have incurred towing expenses, rental car expenses and diagnosis fees and I am still without my vehicle. The quote I was given is for $3400. 00 plus tax. This occurrence happened due to no fault of my own. I feel that the recall should be expanded to include my vehicle. There is no loaner care available to me from the dealer and now they cannot get the parts needed until 9/13. This car is low mileage, and this should never have happened. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

An alert came up on our Jeep Cherokee that 4wd needed to be serviced. Approximately three days later, we took the car to our local Jeep dealership and they let us know that we needed to replace the ptu for the vehicle. If this isn't replaced, the car loses awd and could potentially become inoperable. While there has been a recall for very similar models of Jeeps in the same year as ours specifically regarding the ptu, ours does not qualify for the current recall. We don't understand why there is a recall for some Jeeps but not others within the same year and model for the exact same issue.

See all problems of the 2017 Jeep Cherokee 🔎.

Unknown - the "service 4wd" and "service parking brake" warning lights are on. My mechanic said that the ptu needs to be replaced and that this is a known issue with this model. It should be a recall item.

While driving my 2020 Jeep Cherokee, my four-wheel-drive light came on and the car felt like somebody had rear-ended me after checking the code that came on. It says it was a ptu failure. It is a known issue with Jeep, but no resolution has been made the same issue has been recalled for other VIN numbers, but not mine. This is a safety issue because when the car did this, if someone was behind me, they would’ve actually hit me in the rear end because the car like actually stops.

My 2016 Jeep Cherokee latitude is 9years old with 89,800 miles of regular driving & being fully maintained. The service 4-wheel light came on & I brought it to my mechanic immediately the next day. I was advised after performing tests, it was the ptu in my car. I was advised there is a recall & to take it to the dealer. I did that immediately, while being terrified to drive it as I was advised it could be very dangerous. I or someone could have been badly injured or worse if this part gave way while driving. Something this dangerous should be mentioned immediately to all vehicle owners. The dealer confirmed it is the ptu & that it had to be replaced. I was advised my VIN was not under the very large recall & well know issue on this part. After a lot of research, stellantis is well aware of the issue & there is a recall for 2017- 2019 models. Also, they don't have plan in place or a way of correcting this part & distributing it quickly. I had a recall in 2020 for a software update on this and it was taken care of immediately. For some reason the failure of my ptu is not under this recall & I have to pay out of pocket. It has been 3 weeks & still no part due to the huge issue with this part and stellantis not working hard enough to rectify this known issue or have replacements available. Stellantis needs to extend the recall to all 2016 Cherokee's especially since this is a major issue on this make and model. This is so unacceptable. I am without a vehicle and cannot even use it until the part comes in since it is extremely unsafe to drive (told by my mechanic and the dealer). The consumer should not be penalized due to the incompetence of these auto makers. We are supposed to be safe in our vehicles especially when they are maintained as well as mine is. We spend our hard-earned money and should not have to pay for all these defects due to the poor quality the auto makers are rolling out. Not to mention the resale has dropped significantly!.

The transfer case failed at 30,000 miles. There is a 3 month backlog on the part, so the vehicle is off the road until at least December 10. This part was recalled on the 2017-2019 models.

The contact owns a 2019 Jeep Cherokee. The contact stated that the "service 4wd" message was displayed. While attempting to accelerate after idling, the vehicle hesitated and then surged forward before accelerating. The failure was intermittent. The vehicle was taken to the dealer, who diagnosed that the power transfer unit (ptu) had failed and needed to be replaced. The vehicle was not repaired because parts were on back order for approximately 2-3 months. The contact found information on NHTSA campaign number: 25v011000 (power train); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 72,000.

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the transmission unexpectedly shifted to neutral(n). The contact stated there was no warning light illuminated. The contact pulled over and turned off and restarted the vehicle and was able to continue driving normally. The contact purchased the vehicle and stated that the failure was a recurring failure. The contact stated that the "check battery" warning light recently illuminated when the vehicle was shifted into neutral(n). The contact had taken the vehicle to two independent mechanics who were unable to duplicate the failure. The battery was checked and was operating normally. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA campaign number: 16v529000 (power train); however, the VIN was not included. The failure mileage was approximately 151,000.