Power Train Problems of Jeep Cherokee - part 1

Rear differential lock rings broke and caused leaking fluid, as reported to me by a dealer service department. This could lead to handling problems and even total system failure. No warning lights, messages, or noticeable symptoms. Upon an internet search, I found that this seems to be a common issue with Jeep Cherokee's - therefore, I'm not sure why it isn't already a recall.

See all problems of the 2019 Jeep Cherokee 🔎.

Check engine light on and coastal transmission in toms river new jersey inspected car and said transmission is not working properly and could cause a sudden stop. Cost would be $4,000 to rebuild it. [xxx] [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2015 Jeep Cherokee 🔎.

Gear shift dash error. Getting all led lights let on my shift gear led indication. Car will run jumping or jerking movement. Then experiencing power loss when acceleration.

See all problems of the 2017 Jeep Cherokee 🔎.

Service 4wd indicator showing ptu issue. My vehicle is not included in the recall, but this issue seems to be the same one noted.

See all problems of the 2018 Jeep Cherokee 🔎.

The contact owns a 2018 Jeep grand Cherokee. The contact research was made aware of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that there no recall associated with the VIN. However, the contact stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally. The vehicle was taken to the dealer; however, no cause for the failure was found. Most recently, while driving at an undisclosed speed, the message "service 4wd" was displayed on the instrument panel. The vehicle was taken to the dealer, where it was diagnosed with a power transfer unit (ptu) failure. The contact was informed that the ptu needed to be replaced. The vehicle remained at the dealer unrepaired. The contact related the failure to NHTSA campaign number: 25v011000 (power train); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 127,000.

Failing ptu (power train unit) causing power loss and high risk of breakdown or crash.

What component or system failed or malfunctioned, and is it available for inspection upon request? ptu failure how was your safety or the safety of others put at risk? my partner and I were driving on [xxx] in the winter when the vehicle lost power and ability to drive. This put the safety of myself, my partner, and other drivers at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? yes, it has been confirmed and diagnosed by a certified Jeep dealer in missoula mt has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? unsure were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no, no warning showed prior to the failure information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2022 Jeep Cherokee 🔎.

The light came on that says cannot move vehicle, it just stopped. The power transfer unit went out--I cannot get a part since it is backordered over 1200 people right now are having issues with the part of the vehicle.

See all problems of the 2021 Jeep Cherokee 🔎.

The ptu was bad and was replaced by the dealership under Chrysler extended warranty. The dealership then said the transfer case module and motor needed to be replaced and while at the dealership replacing those components they informed me that the rear differential axle is bad resulting from the bad ptu.

See all problems of the 2016 Jeep Cherokee 🔎.

Had the ptu recall serviced in 2023. This week the bolts from my ptu case to the transmission sheared off. The dealership wants $2200. 00 to fix it saying the recall has nothing to with the bolts shearing off. They had to remove and replace the ptu case to do the recall. They either over torqued or cross threaded the bolts. Having to get a lawyer.

The vehicle recently showed an error stating "service 4wd" which appears to be a known issue with this model of vehicle. When checking the VIN number, it appears this particular vehicle is supposedly not one that has this issue. However with that being said, it is giving the code that is specifically has this issue. The cost to fix this totals more than $4,000 and is known to Chrysler. This vehicle should be covered under the known issue by the manufacturer.

See all problems of the 2014 Jeep Cherokee 🔎.

Warning light came on that said "service 4wd system" at approximately 86,969 miles on a 2020 Jeep Cherokee trailhawk. Took to dealer and was advised that ptu (power transfer unit) must be replaced at a cost of $3,945. 19. Was also advised that dtcm "transfer case control module must be replaced at a cost of $776. 95. Total cost to resolve "service 4wd system" problem as quoted is $4,722. 14. It has been noted that older versions of this same vehicle model have been recalled by the manufacturer for this same problem. I would like to know why this particular model year has not been included that recall as it appears that the earlier noted manufacturing defect was not corrected for the 2020 model year.

See all problems of the 2020 Jeep Cherokee 🔎.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated while driving 20-25 mph, the vehicle experienced reduced power and jerked significantly. The contact was able to drive to the nearby residence. The awd warning light was illuminated. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was towed to the dealer, to be diagnosed, and the dealer determined that the ptu had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer informed the contact there would be reimbursement for any vehicle rental expenses; however, the contact was unable to afford a rental, and the manufacturer had become unreachable. The failure mileage was approximately 51,000.

The component that failed is the ptu: part #68307402aj. The part is still on my vehicle as the dealerships have no available replacement parts at this time. The dealer has diagnosed that the part needs replacement. The safety of continuing to drive this vehicle with the defective part is unknown. The dealer will not confirm or deny if it is safe to continue to drive the vehicle. The part is on back order with no eta. Another vehicle with this same issue at the same dealership has currently been waiting 5 months for the part. The 4wd service light is on at all times. Also a message displays at startup which says: "4wd system service required".

The vehicle started to not respond when I was pressing the gas pedal. It continued to not respond. I had to pull over and do multiple restarts. It has had issues with acceleration in the past but not tomthis extent. The recall has been over a year and no one will helpmat the dealership.

Tacoma Dodge Chrysler Jeep ram at address: 4101 s tacoma way, tacoma wa 98409 the service provider (andrew) has said his boss is telling him to have the vehicle moved and putting the responsibility on us at our own expense. We opened a case us customer care recall department case #[xxx] is pressuring us to move our 2017 Jeep at our own expense. It is inoperable and will not drive due to a safety recall that has been open for over 1 year without a remedy. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Well the engine definitely failed to provide power for me to drive my vehicle. And as I am doing more and more research on what the ptu does, which is what there is a recall on. It appears the ptu not working correctly on my vehicle affected the engine, and the ability for car to properly utilize oil, thus affecting the operation of the cylinders 1 and 4 on my vehicle. I am being told I need a new engine however, I believe the ptu problem directly affected my engine because everything that happens with the failure of the ptu is similar things that happen with the failure of my engine, thus the two really are related. And if the ptu "talks to" the engine for proper consumption and usage of oil then, my current engine replacement needs to be covered under the recall of the ptu and any other possible engine problems with other Jeep Cherokee engine recalls. I would like someone to contact me and have a discussion with me and/or an attorney as I am considering now hiring one because of the safety risk of continued problems especially putting in another engine and having the ptu affect the engine again. Also mechanics are saying there is no way that this engine failed unless there was something else wrong upon installation of the engine or something else affected the operation of the engine, as in the ptu.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 20 mph, the vehicle stalled with the “service 4-wd” warning light illuminated. The vehicle was able to be restarted; however, the failure persisted. The vehicle was taken to a dealer, where it was diagnosed and determined that the power transfer unit (ptu) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.

4wd service light and code c14a7-97. Dealer states having to replace the vehicles ptu. The same issue caused a recall for the same vehicle models years 2016-2019. I am requesting immediate inclusion and repair under the recall provisions.

To whom it may concern, I am submitting a safety complaint regarding my 2019 Jeep Cherokee limited due to ongoing defects that create unsafe driving conditions. Vehicle information: •year/make/model: 2019 Jeep Cherokee limited •189,000 safety issues: my vehicle has experienced repeated and unpredictable failures, including: •loss of power while driving •electrical instability and voltage fluctuations •auto stop/start system malfunction •hard and delayed transmission shifting •“service shifter” warnings and parking brake alerts (p with exclamation point) •intermittent stalling and hesitation these issues occur without warning and significantly impair the vehicle’s ability to accelerate, shift, and operate safely in traffic. Recall concern: I am aware that 2018–2019 Jeep Cherokee vehicles were recalled for transmission, powertrain, and electrical defects, including conditions that can cause loss of propulsion and unsafe shifting. My vehicle exhibits the same symptoms described in those recalls; however, my VIN has not been included. Repair history: I have contacted the dealership multiple times. The primary response has been battery replacement, which did not resolve the issues. No permanent repair or root cause has been identified. Safety risk: loss of power, transmission malfunction, and electrical instability while driving present a serious safety risk and increase the likelihood of a collision. I respectfully request that NHTSA review this complaint and investigate whether my vehicle is affected by a safety-related defect consistent with known recalls for this model sincerely [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The power transfer (ptu) unit exploded while driving on the highway, upon inspection from the Jeep dealership it was found with multiple cracks on the ptu housing and even described in the service report from the tech that the ptu exploded. The car experienced sudden loss of power and if other cars were around I could of been rear ended. This part has recalls on other Jeep Cherokee models (safety recall w47 / NHTSA 20v-343) but my particular VIN does not fall under this recall. They're were not any warning lights on or symptoms that pertained to a possible faliure of the ptu.

Issue #1: fuel pump failure, had to completely replace the fuel pump at approx. 60,000 miles. Approx. $1,300 repair. Issue #2: rear differential failure due to faulty/poor construction of materials, per the repair shop. Failed at approx. 63,000 miles. There was no external damage to the differential, it was caused by poor construction/defects of the materials used to build the car. Approx. $4,500 repair. Both issues are known issues with Jeeps of this model year, to the extent that I have not been able to find replacement parts due to them being in such high demand.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the “service 4-wd” warning light was illuminated. While driving at various speeds and accelerating, there was a clunking sound coming from underneath the vehicle. Additionally, the mileage was flashing while the instrument panel was illuminated. The vehicle was taken to the dealer, but was not diagnosed. The dealer informed the contact that the remedy was not available and referred the contact tothe NHTSA hotline to report the failure. The manufacturer was not made aware of the issue. The failure mileage was 131,021.

Service 4wd light came on with intermittent lack of power while accelerating noticed. Dodge dealership diagnosed bad ptu with diagnostic code dtc c14a7-97 and now waiting on ptu replacement that is weeks out. Appears to be same issue that other Jeeps are under recall for.

The service 4wd msg. Related to manufacturer recall number01c / NHTSA recall number25v-011 has been illuminating in my 2017 Jeep Cherokee for almost a year and the mfg. Has known this challenge for several years. Every time I go to any dealerships & share with them the msg. & situation I. E. The softwear remedy posted the dealership says this is really not in effect & nothing happens to make the vehicle trust worthy & safe to operate. The precise recall was posted with NHTSA Jan. 2025 last year. I am forced to seek other means of transportation since I am fearful of the vehicle failing & causing an accident or incident. How long can they drag this out? when does the lemon law take effect?.

I have already placed a claim for my vehicle but did not confirm my email. I also need someone to reach out to me as well. I've lost my job and I can't do my side gig job to pay rent for my home now as well as having 3 small children.

Power transfer unit (ptu) failure. It is available for inspection upon request. Visible ptu fluid leaking under the vehicle. Loss of 4wd. Service 4wd warning on dashboard began on Monday, January 5, 2026. Vibrations and grinding noises while driving. Burning oil smell in the cabin. Change in driving, such as delayed engagement and jerking during acceleration. Loss of power. My safety and the safety of others was put at risk at least twice when I experienced loss of power while driving. The vehicle unexpectedly shut off and all power was loss while in drive on two separate occasions in late 2025. Ptu fluid leak is also a risk to my safety due to its potential for vehicle overheating, fire hazard, loss of 4wd, and/or catastrophic failure. The vehicle was taken to the service department of ourisman Dodge Jeep ram of alexandria, va on Thursday, January 8, 2026. The vehicle was inspected and ptu failure was confirmed by the dealership service department representative, dennis orellana.

I previously reported a safety issue with my vehicle and have not received a response. My complaint number is 11709360. Issue still remains and no recall is associated to my VIN number yet, even after locating a recall for my vehicle make, model and year when researching on line.

The vehicle is subject to an open safety recall, Jeep recall 01c / NHTSA 25v-011, involving loss of motive power due to a power transfer unit defect. There is currently no available remedy or repair procedure. This vehicle has experienced loss of power while driving at freeway speeds on three separate occasions, creating an immediate safety risk. Because the recall has no fix, the vehicle is unsafe to operate and is not being driven. Stellantis customer care case [xxx] is open, but escalation beyond the call center has been denied. The owner is an [xxx] driver. The lack of a remedy has rendered the vehicle unusable and created ongoing safety and transportation issues. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The rear differential went out on it on Nov 27th, I had it towed back to the dealer and they kept it until Jan 5th and said they had fixed it. I have a hand written receipt from them but it's not very detailed. It does seem better but I can still hear a small noise that concerns me because it sounds and feels just like it did before. I just started financing this vehicle so im not sure what to do and I cant get any help with it. Its scary to drive sometimes but it's my only transportation and I have 3 small children. The check engine light is on but it didn't come up until after they worked on it the first time.

Failed power train unit, and this is available for inspection. I was driving on the highway with my grandson and husband going 70 mph when the unit failed it basically felt like the car was thrown into neutral. Thankfully no one was hurt. Dealership has confirmed the issue. No issues driving the vehicle before the issue after the issue the light did come on and the vehicle is undriveable.

Transmission, yes it’s available for inspection I was on the highway driving approximately 70 mph going up hill, and my car starts to downshift and lose power on a high traffic highway without warning no lights flickered or anything yes it was seen by Dodge dealership no it was not inspected by the manufacturer or others no, the check engine came on approximately 15 minutes after the failure. So no warning before it started to downshift so I could pull over!.

When I got it looked at it’s my powertrain. The car is shutting off in motion.