Power Train Problems of Jeep Cherokee - part 2

Svc 4 wd light come on suddenly and now noise is under car while driving.

See all problems of the 2019 Jeep Cherokee 🔎.

I have a Cherokee that isn't on the current recall list or anything. But I have the service 4wd light. Its a 2020 Jeep Cherokee limited v6 3. 2 4x4.

See all problems of the 2020 Jeep Cherokee 🔎.

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving 45 mph, the transmission independently shifted to neutral(n). The power train warning light was illuminated. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where it was diagnosed with range sensor failure. The contact was informed that the range sensor needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was contacted by phone, and a case was filed. The failure mileage was approximately 132,000.

See all problems of the 2015 Jeep Cherokee 🔎.

The contact owns a 2020 Jeep Cherokee. The contact stated that while reversing at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle. The message "4wd service" was displayed on the instrument panel. The vehicle was taken to a dealer and was diagnosed and determined that the power transfer unit motor needed to be replaced. The contact researched and was made aware of an unknown recall; however, the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 93,500.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving 25 mph, an abnormal swooshing sound occurred. No warning lights illuminated. The contact noticed an oil odor coming from the vehicle after the failure. Following a yearly inspection, the contact was referred to a service center for assistance. The vehicle was taken to the service center, where it was diagnosed that the power transfer unit, rear driveshaft, rear differential, and rear cv axle failed and required replacement. The service center informed the contact that the dealer stated the parts were on backorder. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 121,000.

Failure of the ptu prevented vehicle from going into park. Gears in pru stripped causing complete failure and vehicle would not move.

See all problems of the 2014 Jeep Cherokee 🔎.

My vehicle is experiencing a critical structural failure directly related to safety recall w47. Due to severe, unmitigated drivetrain vibrations caused by internal power transfer unit (ptu) input spline wear, the structural mounting fasteners connecting the ptu housing to the aluminum automatic transmission casing have completely backed out and/or sheared off while operating. When attempting to have this safety defect remedied under the active w47 recall, both the authorized Jeep dealership and stellantis corporate customer care actively refused to honor the safety recall or conduct internal diagnostics. They have locked me into a circular loop, stating that because the structural fasteners are currently missing/broken, the issue is classified as "missing bolts" and is not covered under the recall. They are demanding thousands of dollars out-of-pocket to replace the hardware before they will inspect the internal components of the ptu. The ejection and shearing of these structural fasteners is a direct, documented physical consequence of the severe vibrations caused by the defective, recalled ptu. Forcing a consumer to pay out-of-pocket to repair the structural symptoms of a known safety defect before a dealership will honor a federal recall is a violation of the remedy process. This condition compromises the structural integrity of the drivetrain, increases the risk of component separation while driving, and presents an immediate safety hazard.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal whining sound coming from the vehicle. Additionally, the “service 4-wd” warning light was illuminated. The vehicle was taken to the dealer, and it was determined that the ptu was failing. The contact was informed that the ptu needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall with a similar description; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA hotline to report the failure. The contact stated that the failure had occurred while traveling out of state. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,952.

See all problems of the 2017 Jeep Cherokee 🔎.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "service 4wd" was intermittently displayed, and the vehicle only operated in front-wheel drive. The contact referenced NHTSA campaign number: 26v290000 (power train); however, the VIN was not included in the recall repair. The vehicle was taken to a dealer where it was diagnosed, and the failure was associated with the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 49,000.

Warning light svc 4wd and dashboard message 4wd system unavailable service required. Jeep dealer found diagnostic code c14a7. Dealer checked power transfer unit (ptu) operation and ptu fails to acuate. Needs to be replaced and part ordered. Time for repair could not be determined. I was told at least two months, possibly longer. In researching this issue I found there is a safety recall for ptu on 2020 Jeep Cherokees, but my VIN is not included in the recall. Nhtsa campaign number 26v290000. I am concerned continuing to drive my vehicle and hopefully not experience a loss of drive power or vehicle rollaway. Also concerned about further damage to car, I. E. Transmission, if I continue to drive. Dealer told me if vehicle leaks fluids, hear grinding noises, and/or it feels like gears slipping to bring vehicle back in.

The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, with a loud screeching sound coming from underneath the vehicle. The vehicle was driven to the local mechanic, who diagnosed that the power transfer unit was inoperable and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the VIN was not included in NHTSA campaign number: 26v290000 (power train). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 165,000.

Previously reported that my vehicle was throwing the code for the 40d. I returned today, vehicle vehicle start to slam, jerk. Jeep cares escalated after dealership tech confirmed active failure. Fuse pulled, but can't really drive my car to avoid damages. Now waiting for them to give dealership approval to order part. I still have the 5,/60 warranty. It's red tape and leaving me driving a dangerous vehicle or be grounded. I'm now waiting fit the case manager to call dealership. This is very upsetting and I blame Chrysler, but the actual dealership. There are 61k vehicles and no scene of urgency. I'm filing the complaint.

See all problems of the 2022 Jeep Cherokee 🔎.

The vehicle just shut off. There are 23 alerts codes.

While driving I lost power and heard whining and grinding. Loss of power. Had to get it to towed to the dealership where it remains as their no remedy.

See all problems of the 2021 Jeep Cherokee 🔎.

While driving my 2015 Jeep Cherokee on an interstate trip, we began noticing a strong unusual odor inside the vehicle. At first, we thought we were simply driving past a paper mill or another external source of the smell. A short time later, we noticed other vehicles beginning to merge out of our lane and realized something might be wrong with our vehicle. We exited the highway and pulled over as soon as we could safely do so. We did not see any smoke or steam while the vehicle was moving. After we had pulled over and stopped, we noticed steam coming from under the hood. When we opened the hood, smoke came out and there was a strong burning smell. Because we were concerned that the vehicle was unsafe to continue driving, we did not continue the trip and the vehicle had to be towed by aaa. An independent mechanic subsequently inspected the vehicle and diagnosed a leaking power transfer unit (ptu) that requires replacement. There were no warning lights, warning messages, or other dashboard alerts before the incident, during the incident, or afterward. The unusual odor was the first symptom we noticed. I later contacted Jeep/stellantis and was informed that the required oem replacement ptu is currently unavailable, and they could not provide an estimated availability date. As a result, there is currently no clear oem repair timeline for the vehicle. My safety concern is that this problem developed while the vehicle was being driven at highway speeds, with no dashboard warning, and resulted in smoke/steam and a strong burning odor once the vehicle was stopped.

Drive train control module & actuator replaced at less than 75,000 miles.

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving at various speeds, the “4wd service” warning light illuminated, and while depressing the accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The vehicle was taken to the dealer, and the contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA campaign number: 20v343000 (power train); however, the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was 161,000.

The ptu is bad and I’ve replaced it twice with no successful fix.

My 2016 Jeep Cherokee developed severe grinding/scraping noise and vibration associated with the ptu. In 2023, I brought it to larry h. Miller Jeep 104th for ptu-related safety recall 45a and also reported abnormal noise. The noise was not documented and the ptu was not replaced, despite warranty extension xj1 already being in effect. In 2026, after the noise worsened, I returned to an authorized Jeep dealer and specifically reported the ptu concern and xj1. The dealer stated the ptu tested normally and attributed the noise to other issues. I obtained an independent ase-certified inspection from wesley automotive. Wesley documented ptu noise/vibration, a magnetic plug coated in metal, excessive ferrous metal in the ptu fluid, and a faulty ptu requiring replacement. After unrelated wheel-bearing and brake repairs, wesley documented that the ptu concern remained and provided a photograph showing metal debris on the plug and written diagnostic findings. A subsequent authorized Jeep representative stated xj1 would not apply without fault code p1720-00 or p215c-00 even if metal were present in the ptu, while acknowledging that the metal condition presented a safety concern. Despite documented ptu failure and metal contamination, it remains unrepaired because Jeep has conditioned xj1 replacement on specified fault codes rather than physical findings. This follows the 2023 ptu-related recall visit, a later authorized dealer reporting no applicable codes and stating the ptu tested normally, and autonation requiring me to authorize a $295 diagnostic fee for yet another evaluation. Stellantis continues to require additional dealer evaluation despite this history and independent physical evidence of ptu deterioration. I am concerned continued operation puts my family and me at risk of ptu failure, sudden power loss, or loss of drivability. The vehicle remains in service with a faulty ptu and metal contamination.

See all problems of the 2016 Jeep Cherokee 🔎.

The contact owns a 2021 Jeep Cherokee. The contact received notification of NHTSA campaign number: 26v290000 (power train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was in park(p), the 4wd warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at various speeds, there was a loud grinding sound coming from the vehicle, and the message “4wd unavailable - service required" was displayed. The sound became louder and more frequent over time. The vehicle was taken to a certified mechanic and was diagnosed with power transfer unit failure. The contact was informed that the ptu needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue and confirmed that the VIN was not under recall. The failure mileage was approximately 72,000.

The ptu has failed and now my warranty claim is being denied. I drive a 2014 Jeep Cherokee and this is a common issue with this car. It unfortunately has not fallen under a recall that I can see anywhere even though so many others have.

The contact owns a 2021 Jeep Cherokee. The contact stated that while merging onto a two-lane highway, there was an abnormal banging sound coming from the vehicle. There was no warning light illuminated. The vehicle lost motive power but was driven in limp mode to the nearest dealer. Prior to the failure, the contact was notified of NHTSA campaign number: 26v290000 (power train); however, the part to do the recall repair was unavailable. The dealer confirmed that the failure was associated with the recall; however, the dealer failed to provide the contact with any assistance. The manufacturer was not notified of the failure. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 135,000.

Fwd service light is on and my Jeep keeps jerking and at times acts like it doesn’t want to go.

The power transfer unit (ptu) failed on my 2020 Jeep Cherokee. Started hearing grinding and roaring noises coming from the front wheels and was having trouble stopping. There is a recall already going for the same make and model but for other specific VIN numbers, mine not included. The problem was inspected and confirmed by the dealer previously bought from the original warning light was ‘svc 4wd’ and came on 7/29/2026 and within a couple minutes the noice and issue started. When I called the Jeep recall and warranty specialists they said they wouldn’t do anything until “the car is in an accident or myself, my one year old daughter or someone else is seriously injured or dies before they open an investigation”.

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the gear shifter became stuck in neutral. The failure was a recurring failure. The contact associated the failure with NHTSA campaign number: 19v447000 (power train); however, the VIN was not included in the recall. The vehicle was towed to the residence. The vehicle was taken to an independent mechanic, but the vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

Power transfer unit failure failed. Warning light of "4wd service" came up. Part is not available anywhere, and is on backorder until at least September.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 57 mph and depressing the accelerator pedal, there was an abnormal grinding sound coming from the vehicle. There was an abnormal burning odor inside the vehicle. No warning light was illuminated. An independent mechanic or dealer was not contacted. The vehicle was not taken a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact associated the failure with NHTSA campaign number: 26v290000 (power train); however, the VIN was not included in the recall. The contact was referred to the NHTSA hotline for assistance. The approximate failure mileage was 95,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle vibrated and stalled. The contact was unable to restart the vehicle immediately. The "service 4wd" warning light was illuminated. The dealer was notified of the failure and confirmed that the failure was associated with NHTSA campaign number: 26v290000 (power train), which was previously completed on the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 138,000.

The component/system that is malfunctioning is the power transfer unit. This is a well-known issue with Jeep Cherokees of many generations, including the 2019. It is available for inspection upon request, but it's being fixed at a Jeep dealership. No safety was put at risk, but if the ptu failed totally while driving, it would have put our safety for ourselves, and others ' safety at risk. This malfunction was confirmed/diagnosed at a dealership. The vehicle has not been inspected by the manufacturer, police, insurance representative, or anyone else outside of ourselves and mechanics. There was a warning light that would come on intermittently but wasn't constant with no other symptoms showing. This happened for less than a week before a thumping started and we were able to bring it in to a shop.

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle was repaired under NHTSA campaign number: 25v011000 (power train); and the contact was provided an unlimited warranty on ptu. The dealer was contacted and diagnosed the vehicle with a damaged ptu pending the repair. The contact stated that the dealer had exceeded a reasonable amount of time for the repair that was to be covered under the recall warranty. The manufacturer was made aware of the issue. The failure mileage was approximately 62,000.

Good afternoon, my 2016 Jeep Cherokee is currently at the local Jeep dealer in savannah, georgia. I have been informed by the dealership that my power transfer unit has failed and has to be replaced. I went to your website and this is an active campaign for this issue, it is #23v302000. This is a known recall issue and thus the recall was issued. Problem, my vehicle's VIN is not listed on your or mopar's website. I get it, if the VIN is included it is an automatic issue and it will be repaired. My Jeep has the exact mechanical issue covered by the recall, but its not on the list. My question, can my Jeep / VIN be added to the recall? my VIN is [xxx]. I'm a us veteran with [xxx] of service, I'm on social security, and I'm [xxx] old. This repair will be very expensive and I have limited resources. Anything you can do, would be greatly appreciated. I thank you in advance for your time and consideration in this matter. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving 10 mph and attempting to stop at a stop light, the vehicle stalled and lost power. The contact attempted to shift into reverse or drive, and there was an abnormally harsh sound coming from the vehicle, and the vehicle became inoperable. The parking brake and 4x4 service light were illuminated during after the failure. The contact associated the failure with NHTSA campaign number: 26v290000 (power train). The vehicle was towed to the dealer to be diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was reached by phone and was made aware of the failure. The failure mileage was approximately 84,000.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving approximately 15 mph, the steering wheel suddenly turned to the right and the vehicle became difficult to steer. There was an abnormal roaring sound coming from underneath the vehicle. The contact waited until the vehicle decelerated before stopping the vehicle. The contact waited for a while before being able to continue driving and coasting into a parking space. The vehicle was taken to the dealer, who diagnosed the vehicle with ptu failure. The vehicle was not repaired because parts were on backorder for 2 months. The dealer suggested that the contact not drive the vehicle until the vehicle was repaired to avoid further damage. The contact referenced NHTSA campaign number: 26v290000 (power train); however, the VIN was not included in the recall. The manufacturer was not made aware of the issue. The failure mileage was 111,299.

My 2019 Jeep Cherokee experienced a power transfer unit (ptu) failure that matches the known ptu recall defect, even though my VIN is not currently listed. The first code that appeared was c1494?07, which is the recall?related dtc. Cochran Jeep in natrona heights performed the recall software update and cleared the code. They told us that if the code returned, initial diagnostics would then cost a minimum of $190. The code did not initially return after the software upgrade. Several days afterwards, a svc 4wd reappeared. During our state inspection, our trusted garage (performance auto) scanned the vehicle and found a new error code: c14a7?97. Further inspection revealed metal shavings throughout the ptu fluid, indicating internal mechanical failure. They documented the findings and provided a photo of the metal shaving in the fluid. They indicated that the vehicle “had a reprogram done to it but the ptu failed – metal all through the fluid. ” the awd system is no longer functioning. The new code: c14a7?97, indicates a ptu motor obstruction or blocked component. This occurred after the recall update and after the ptu had already suffered internal damage. We took the vehicle to hillview Jeep in greensburg. They read the new code but did not inspect the ptu or look at the photos showing metal contamination. They said that because the current code was different from the recall code and advised us to contact stellantis. The ptu has clearly failed internally, the awd system is inoperative, and the failure matches the progression described in recall 01c / NHTSA 25v?011 (internal wear, range fork damage, and loss of drive power). This is a safety issue because the vehicle can lose motive power, awd capability while driving and loss of park function while stabilized.