Power Train Problems of Jeep Cherokee - part 2

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train). The local dealer was not contacted. The vehicle has not been diagnosed or repaired. The manufacturer was contacted and confirmed the recall status. The contact had not experienced a failure.

See all problems of the 2019 Jeep Cherokee 🔎.

Incidental to nys inspection it was found that rear differential was severely "decayed. " the case was fractured and retaining ring on passenger side was broken or out of place. Took to Jeep dealer and it was confirmed that the differential was trashed, had to be replaced, and that vehicle unsafe to operate. No warning signs or symptoms (ie, no noise, no handling issues, no dashboard warning lights. ) vehicle has only 63,000 miles. It is my understanding that this is not isolated situation, and "it just happens. " dealer contacted Jeep warranty office and they agreed to "good will" partial contribution to repair, but leaving over $2,000 not covered. I know that just recently announced (2/2026) recall of grand Cherokees for internal snap ring problem. This was external snap ring (see photos) but wonder if related.

Rear differential lock rings broke and caused leaking fluid, as reported to me by a dealer service department. This could lead to handling problems and even total system failure. No warning lights, messages, or noticeable symptoms. Upon an internet search, I found that this seems to be a common issue with Jeep Cherokee's - therefore, I'm not sure why it isn't already a recall.

Check engine light on and coastal transmission in toms river new jersey inspected car and said transmission is not working properly and could cause a sudden stop. Cost would be $4,000 to rebuild it. [xxx] [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2015 Jeep Cherokee 🔎.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "service 4wd" was displayed on the instrument panel. The vehicle was taken to firestone, where it was diagnosed, and dtc: c14a7-97 was retrieved. The contact was informed that the code indicated that the transfer case range position sensor was obstructed or blocked. The contact was informed that the failure was due to the power transfer unit (ptu). The second diagnostic code was u0010-00, which involved the instrumental panel cluster (ipc) and the controller area network (can) interior box. The third code was u0140, which involved the "lost communication with body control module (bcm)”. The vehicle was not repaired. The vehicle was then taken to a transmission specialty shop, where the dtc codes were confirmed. The vehicle was not repaired. The vehicle was then taken to the dealer, where the diagnostic codes were confirmed. The vehicle remained at the dealer unrepaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 121,000.

While traveling at highway speed approximately 70 miles an hour vehicles transmission suddenly failed without warning, aesthetically freezing the transmission on the highway I could not step on the gas and the vehicle would not move. This was not a minor inconvenience or a routine mechanical issue this was based on research and many reported transmission tests of this model year transmission and Chrysler knew about it in 2013 even as engineers were trying to fix the problem and they still released the vehicle design flaw in 2014, particularly the transmissions internal clutch systems. This should’ve been recalled by the us government.

See all problems of the 2014 Jeep Cherokee 🔎.

No, vehicle just died on highway.

I was driving my 2014 Jeep latitude, on the interstate in maine and the transmission just died. I barely could merge to the right to get out of the way of traffic going 70mph. There is a transmission recall on these isn't there?.

Gear shift dash error. Getting all led lights let on my shift gear led indication. Car will run jumping or jerking movement. Then experiencing power loss when acceleration.

See all problems of the 2017 Jeep Cherokee 🔎.

The ptu (power transfer unit) failed on my 2018 Jeep Cherokee causing awd system malfunction. The dealership diagnosed the failure and advised repair. However, the replacement part is on national backorder with no estimated delivery date, and I was told it may take several months. The vehicle is not reliably drivable and I am left without transportation despite a known defect. Numerous owners are reportedly waiting for the same part. This represents a safety concern and failure to provide a timely repair remedy.

See all problems of the 2018 Jeep Cherokee 🔎.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 30 mph, there was a grinding sound coming from the rear of the vehicle. The vehicle stalled and failed to drive forward. The vehicle was later towed to the local dealer to be diagnosed. The contact was informed that the ptu had failed and needed to be replaced. The contact was informed that the vehicle was not included in NHTSA campaign number: 25v011000 (power train). The vehicle was not repaired. The failure mileage was 93,000.

No accident or incident cause issues with the power train. Seems like a recurring problem that this specific model of Jeep has been facing.

See all problems of the 2020 Jeep Cherokee 🔎.

Service 4wd indicator showing ptu issue. My vehicle is not included in the recall, but this issue seems to be the same one noted.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "4wd not available" displayed, and the 4wd warning light was illuminated. Additionally, the vehicle vibrated while driving. The vehicle was taken to an independent mechanic, who determined that the power transfer unit (ptu) was damaged and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 25v011000 (power train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure, but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 121,000.

The contact owns a 2018 Jeep grand Cherokee. The contact research was made aware of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that there no recall associated with the VIN. However, the contact stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally. The vehicle was taken to the dealer; however, no cause for the failure was found. Most recently, while driving at an undisclosed speed, the message "service 4wd" was displayed on the instrument panel. The vehicle was taken to the dealer, where it was diagnosed with a power transfer unit (ptu) failure. The contact was informed that the ptu needed to be replaced. The vehicle remained at the dealer unrepaired. The contact related the failure to NHTSA campaign number: 25v011000 (power train); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 127,000.

Failing ptu (power train unit) causing power loss and high risk of breakdown or crash.

1. The power transfer unit (ptu) and transfer case have failed. The vehicle was initially suspected to have a wheel bearing issue due to a howling noise during the test drive. However, after purchase, the noise worsened significantly. An independent repair shop diagnosed the vehicle and confirmed that the transfer case and bearings are defective and unsafe. The vehicle is currently at the dealership and is available for inspection upon request. 2. I was informed by a certified mechanic that the vehicle is unsafe to drive and poses a significant risk of crash due to transfer case failure. Failure of the transfer case and ptu can result in sudden loss of power, drivetrain lockup, or loss of vehicle control while driving. This placed my safety, my child’s safety, and others on the road at serious risk. I was specifically instructed not to drive the vehicle due to the hazard. 3. Yes. The problem was confirmed by both an independent repair shop and the selling dealership. The dealership acknowledged there is an active recall related to the ptu/transfer case and ordered a replacement transfer case. However, they stated the part is on national backorder with no current estimated availability due to the recall. 4. The vehicle has been inspected and diagnosed by an independent repair facility and is currently at the dealership where it was purchased for further inspection and recall-related repair. The dealership has acknowledged the recall and the need for transfer case replacement. 5. Yes. The primary symptom was a loud howling or whining noise coming from the drivetrain area, which began before purchase and was reported to the dealer during the test drive. The dealer initially stated it was a wheel bearing issue. After purchase, the noise progressively worsened over several weeks, leading to the diagnosis of transfer case failure. No warning lights appeared, but the audible noise was severe and consistent.

The contact owns a 2017 Jeep Cherokee. The contact stated that after stopping at a stop sign, the vehicle failed to accelerate as needed. There was an abnormal grinding sound coming from the vehicle. The vehicle failed to accelerate as intended while depressing the accelerator pedal, and the engine seized. No warning lights were illuminated. The contact was able to coast to the side of the road. The vehicle was slowly driven to a parking lot and then towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed with ptu failure. The contact previously received information from the manufacturer of an extended warranty on the vehicle. The dealer informed the contact that since a diagnostic test had not produced two specific fault codes, the vehicle could not be repaired under the extended warranty. The vehicle remained with the dealer unrepaired. The contact related the failure to NHTSA campaign number: 25v011000 (power train). However, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? ptu failure how was your safety or the safety of others put at risk? my partner and I were driving on [xxx] in the winter when the vehicle lost power and ability to drive. This put the safety of myself, my partner, and other drivers at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? yes, it has been confirmed and diagnosed by a certified Jeep dealer in missoula mt has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? unsure were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no, no warning showed prior to the failure information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2022 Jeep Cherokee 🔎.

The light came on that says cannot move vehicle, it just stopped. The power transfer unit went out--I cannot get a part since it is backordered over 1200 people right now are having issues with the part of the vehicle.

See all problems of the 2021 Jeep Cherokee 🔎.

The ptu was bad and was replaced by the dealership under Chrysler extended warranty. The dealership then said the transfer case module and motor needed to be replaced and while at the dealership replacing those components they informed me that the rear differential axle is bad resulting from the bad ptu.

See all problems of the 2016 Jeep Cherokee 🔎.

Had the ptu recall serviced in 2023. This week the bolts from my ptu case to the transmission sheared off. The dealership wants $2200. 00 to fix it saying the recall has nothing to with the bolts shearing off. They had to remove and replace the ptu case to do the recall. They either over torqued or cross threaded the bolts. Having to get a lawyer.

The vehicle recently showed an error stating "service 4wd" which appears to be a known issue with this model of vehicle. When checking the VIN number, it appears this particular vehicle is supposedly not one that has this issue. However with that being said, it is giving the code that is specifically has this issue. The cost to fix this totals more than $4,000 and is known to Chrysler. This vehicle should be covered under the known issue by the manufacturer.

Warning light came on that said "service 4wd system" at approximately 86,969 miles on a 2020 Jeep Cherokee trailhawk. Took to dealer and was advised that ptu (power transfer unit) must be replaced at a cost of $3,945. 19. Was also advised that dtcm "transfer case control module must be replaced at a cost of $776. 95. Total cost to resolve "service 4wd system" problem as quoted is $4,722. 14. It has been noted that older versions of this same vehicle model have been recalled by the manufacturer for this same problem. I would like to know why this particular model year has not been included that recall as it appears that the earlier noted manufacturing defect was not corrected for the 2020 model year.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated while driving 20-25 mph, the vehicle experienced reduced power and jerked significantly. The contact was able to drive to the nearby residence. The awd warning light was illuminated. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was towed to the dealer, to be diagnosed, and the dealer determined that the ptu had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer informed the contact there would be reimbursement for any vehicle rental expenses; however, the contact was unable to afford a rental, and the manufacturer had become unreachable. The failure mileage was approximately 51,000.

The component that failed is the ptu: part #68307402aj. The part is still on my vehicle as the dealerships have no available replacement parts at this time. The dealer has diagnosed that the part needs replacement. The safety of continuing to drive this vehicle with the defective part is unknown. The dealer will not confirm or deny if it is safe to continue to drive the vehicle. The part is on back order with no eta. Another vehicle with this same issue at the same dealership has currently been waiting 5 months for the part. The 4wd service light is on at all times. Also a message displays at startup which says: "4wd system service required".

The vehicle started to not respond when I was pressing the gas pedal. It continued to not respond. I had to pull over and do multiple restarts. It has had issues with acceleration in the past but not tomthis extent. The recall has been over a year and no one will helpmat the dealership.

Tacoma Dodge Chrysler Jeep ram at address: 4101 s tacoma way, tacoma wa 98409 the service provider (andrew) has said his boss is telling him to have the vehicle moved and putting the responsibility on us at our own expense. We opened a case us customer care recall department case #[xxx] is pressuring us to move our 2017 Jeep at our own expense. It is inoperable and will not drive due to a safety recall that has been open for over 1 year without a remedy. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Well the engine definitely failed to provide power for me to drive my vehicle. And as I am doing more and more research on what the ptu does, which is what there is a recall on. It appears the ptu not working correctly on my vehicle affected the engine, and the ability for car to properly utilize oil, thus affecting the operation of the cylinders 1 and 4 on my vehicle. I am being told I need a new engine however, I believe the ptu problem directly affected my engine because everything that happens with the failure of the ptu is similar things that happen with the failure of my engine, thus the two really are related. And if the ptu "talks to" the engine for proper consumption and usage of oil then, my current engine replacement needs to be covered under the recall of the ptu and any other possible engine problems with other Jeep Cherokee engine recalls. I would like someone to contact me and have a discussion with me and/or an attorney as I am considering now hiring one because of the safety risk of continued problems especially putting in another engine and having the ptu affect the engine again. Also mechanics are saying there is no way that this engine failed unless there was something else wrong upon installation of the engine or something else affected the operation of the engine, as in the ptu.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 20 mph, the vehicle stalled with the “service 4-wd” warning light illuminated. The vehicle was able to be restarted; however, the failure persisted. The vehicle was taken to a dealer, where it was diagnosed and determined that the power transfer unit (ptu) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.

4wd service light and code c14a7-97. Dealer states having to replace the vehicles ptu. The same issue caused a recall for the same vehicle models years 2016-2019. I am requesting immediate inclusion and repair under the recall provisions.

To whom it may concern, I am submitting a safety complaint regarding my 2019 Jeep Cherokee limited due to ongoing defects that create unsafe driving conditions. Vehicle information: •year/make/model: 2019 Jeep Cherokee limited •189,000 safety issues: my vehicle has experienced repeated and unpredictable failures, including: •loss of power while driving •electrical instability and voltage fluctuations •auto stop/start system malfunction •hard and delayed transmission shifting •“service shifter” warnings and parking brake alerts (p with exclamation point) •intermittent stalling and hesitation these issues occur without warning and significantly impair the vehicle’s ability to accelerate, shift, and operate safely in traffic. Recall concern: I am aware that 2018–2019 Jeep Cherokee vehicles were recalled for transmission, powertrain, and electrical defects, including conditions that can cause loss of propulsion and unsafe shifting. My vehicle exhibits the same symptoms described in those recalls; however, my VIN has not been included. Repair history: I have contacted the dealership multiple times. The primary response has been battery replacement, which did not resolve the issues. No permanent repair or root cause has been identified. Safety risk: loss of power, transmission malfunction, and electrical instability while driving present a serious safety risk and increase the likelihood of a collision. I respectfully request that NHTSA review this complaint and investigate whether my vehicle is affected by a safety-related defect consistent with known recalls for this model sincerely [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The power transfer (ptu) unit exploded while driving on the highway, upon inspection from the Jeep dealership it was found with multiple cracks on the ptu housing and even described in the service report from the tech that the ptu exploded. The car experienced sudden loss of power and if other cars were around I could of been rear ended. This part has recalls on other Jeep Cherokee models (safety recall w47 / NHTSA 20v-343) but my particular VIN does not fall under this recall. They're were not any warning lights on or symptoms that pertained to a possible faliure of the ptu.