Transmission Stuck In Gear Problems of Jeep Cherokee - part 1

I drove 365 highway miles, the last 20 of which were on winding uphill mountain roads, stopping at my mountain cabin, with no issues. Parked, with engine off, to shovel snow allowing access to steep snow-covered driveway. Upon completion and restarting my vehicle, I attempted to enter 4wd low to proceed down the driveway. Would not enter low, displaying "4wd not available'. Repeated attempts were unsuccessful, with additional errors displaying: "service engine', "service shifter', "service p brake". Decided to attempt driving in 4wd (only); vehicle would not shift out of neutral. Shifter was physically locked in position. Kept fussing, while all error messages being displayed alternately. It eventually couple be shifted (with normal effort); unfortunately it was now reverse not drive (which I needed). Upon attempting to shift to drive, it stuck in neutral on its way to drive. Again locked in place. Eventually unlocked and could be shifted; but was now wary of descending the driveway and decided to drive it a bit to test. It seemed as though it might be unlocking after a timeout period, so start a stopwatch on my phone. Eventually determine that the transmission was timing out after 4:30, and could be shifted, with all shifts being very hard and loud. Finally got it in drive and drove the ~3 mile loop of plowed, but still snowy and sloppy roadway; on this test drive, with all messages still on and alternating, it became clear I had only rear wheel drive and was in a single gear speed, allowing only slow starting and poor stopping, with speeds of 20 mph per 1,000 rpm. After a few wifi calls from my driveway to neighbors and my Jeep dealer's service manager; decided to return to town for repairs. Each passage thru neutral locking the transmission for 4:30, and all shift into either gear, extremely "hard".

See all problems of the 2015 Jeep Cherokee 🔎.

Just bought this car from private owner, I asked of any recalls, she told me none at all. Didn't even have it a week and transmission stuck in neutral and couldn't remove the keys.

See all problems of the 2014 Jeep Cherokee 🔎.

Vehicle would jerk or stall when driving from a stop in the city or even driving on a highway. Problems occurred since vehicle was bought and has progressly gotten worse to the point that it is very noticeable. Engine light would come on now with a service transmission message. Transmission does not have a dipstick to check fluid levels. Owner's manuel states transmission fluid does not need to be checked and transmission is enclosed. Owner's manuel states transmission does not need to be serviced for the life of the vehicle which I am assuming might be a false statement. Problem causing transmission problem is unknown. Vehicle's transmission has not been service because owner's manuel states it does not need to. Problem would resolved by turning engine off and then back on. Sometimes transmission being stuck in a gear will be resolved on its own if gas pedal is kept in the down position.

See all problems of the 2016 Jeep Cherokee 🔎.

3 months after I purchased my Jeep it shifts terribly. It does not do it 100% of the time though. It gets stuck in gears when shifting then revs to high rpms or jenks forward. Often times it feels like you get rear ended it jerks so bad. I have had it in the shop a few times, and most mechanics say it is normal. I am afraid it will jerk forward and I will run into someone one of these days. It is worse in stop and go traffic, hot days when a/c is running, etc. It does not perform any differently when vehicle is warmed up. It slips gears at both high speed and low speed, making a loud noise and abrupt motion forward.

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The vehicle keeps getting stuck in a gear then dropping into neutral while driving. Its very dangerous.

This is follow up to previous complaint 11281573: dealer received Jeep via tow and found stuck in neutral as I described. Let sit overnight and dealer indicates Jeep will only go in reverse, later in day second try Jeep drives fine and no codes to report a problem to fix. Cannot identify failure since no "codes" were available in system. Dealer drove vehicle several times without problem of going into neutral occurring. I picked up vehicle and drove home. Next morning while making a signaled left turn no city street, Jeep goes into neutral, coast to adjacent parking lot crossing over one lane and stop. Vehicle engages into drive so I proceed. Returning home a few minuets later and at about 50 mph Jeep again goes into neutral, I remove foot off accelerator but engine accelerates to about 5500 to 5800 rpm as I coast to side of road (quite shaken at this point due to accelerated engine). Check engine light comes on during this episode. Wait a few minuets to calm down and restart Jeep. Transmission engages and return to dealer. Dealer finds code is due to difference between wheel speed and engine speed- not transmission related. Several service techs drive Jeep throughout the day without problem. Later in day driver experiences neutral condition 3 times while test driving- still no codes to id problem. Adviser contacts mopar extended warranty (max care unlimited mileage) but cannot get auth to repair without "codes". Dealer has opened a "star case" with factory.

Transmission shifts when it wants, get stuck in gears and shifts hard. Has almost caused me multiple accidents. Have taken it to Jeep multiple times- they have zero answers for me. My car isn't running any error codes so they will not address any issues.

Gear becomes stuck in the transmission while driving at low speed causing vehicle to rock as if it was hit from the back, took it in multiple times and was told the transmission software need calibrated but I suspect it is due to unexpected shifting of the transmission to neutral, resulting in a loss of drive which may increase the risk of a crash.

Car has been stutter starting. Once it finally starts I get an error code that says service park breaks service transmission. Then when putting Jeep into gear the transmission will shift hard and you can feel the car jerk and hear a clunking sound. Once you stop and turn the car off and back on a couple of times the error messages will go away and Jeep will drive normally. Two days ago Jeep had been driving normal. I stopped to get gas. After filling my tank I returned to the car to start it and the car would not start after inserting and turning the key I would not get a click or nothing. I also had no lights, not on the dash or out side of the car. After trying to jump start the car unsuccessfully I ended up having the car towed home. Once home the battery was removed and taken to be tested. I was told the battery was bad so I replaced the battery and Jeep started up fine however after starting I received the error message service park break and Jeep again would shift really hard. Error message went away Jeep started ro drive fine. Drove to the doctor and when I pulled into parking space Jeep got stuck in neutral. Finally got the Jeep to go into gear and went to drive back home and Jeep would not shift right and again jumped into neutral where it got stuck. Finally got home and parked Jeep waiting to get it into the dealer now. Jeep has 95000 miles on it.

The vehicle randomly downshifts into first gear while driving approximately 30 mph. It is a very hard down shift accompanied by getting stuck in neutral. This occurred while driving down a city street.

Very clunky and un even shifting. If I speed up and let go of the gas the wheels lock up and it feels like someone rear ended me. Sometimes when going in reverse and the want to go forward it seems the car can't find the gear and it get stuck in neutral for a while.

Service shifter came on one evening and went off upon shutting the vehicle down and restarting it. The next day woth no warning I was on the highway with my three kids. Suddenly dash flashed 4x4, traction control, ers, auto stop all unavailable and then the transmission just stopped functioning. I was in the fast lane doing 70 mph and had no power what so ever. The rpms went up and I had no acceleration with the gas pedal down. I was able to get to the slow lane but not without causing a rift in traffic, thankfully other drivers were alert around me and let me over once I hit my flashers. The vehicle was acting as if it was stuck between gears. Ot would engage in r, n and p but nothing when I put it in d. Called a rollback and per dealership every code that could throw has thrown and at my expense we are starting with entire shifter assembly to the tune of $900 parts and labor. 5 days to get parts in! per service manager, service writer and the mechanic working on my car this is an issue with Cherokees & better yet Jeep is well aware of the issue and doesn't find a need for a recall.

Vehicle cuts off in the middle of driving on city streets and highway, flashes multiple indicators on dashboard. Truck has cut off while waiting to turn while in middle of a four-lane highway. Check engine light goes off and on. Hesitation and acceleration issues. When pressing on accelerator truck doesn't go as if stuck in gear then finally lurches forward unexpectedly. Very jerky during gear changes similar to driving a stick shift. Taken to dealership where purchased and was told to buy new battery but the same problems continue to happen. Diagnostics at dealership gave no indication as to how these safety issues can be resolved.

I bought my 2014 Jeep Cherokee oct. 2016 I noticed when I would come to a stop or pull out it would stay stuck in the gear and then all of a sudden it like kicked into the gear with a jerk. I took it back to the service department and they told me there wasn't anything wrong. Well, it has never stopped and has gotten worse. What upsets me that there was a recall on this Jeep July 12, 2016 NHTSA campaign number: 16v529000 transmission may shift unexpectedly to neutral if the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash. What makes it worse the dealership was unaware of this when they sold it or when I brought it back?? Friday I left work at 6 am I drive an hour I drive on busy highways my Jeep suddenly lost power on a dbl lane road with cars behind me and to the left, I am thankful I was on the right side that I could drift over to the side, but the snow that was packed along the guard rails still left me 1/2 in the lane flashing something about my transmission. Thank god I was not on pennsylvania, interstate 70 when this happened because it would have been a major catastrophe with multiple vehicles and tractor trailers. I call the dealership where it was bought told him what had happened . . . I got an appointment in about 2 weeks this Jeep is unsafe!!!! plus there are other issues with it.

Service shifter message keeps coming up which makes the vehicle stuck in gear and won't shift. All drive indicator lights light up and or flash I have been to the dealership 3 times now for this issue and still not fixed. This is a safety issue and should be recalled.

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The transmission was stuck in neutral and required a tow to a dealership to have it repaired. Even though it is under warranty, Jeep denied the warranty claim, and couldn't tell me why it happened.

Tl the contact owns a 2019 Jeep Cherokee. While driving at an unknown speed, the vehicle experienced a total loss of acceleration and transmission power. The contact stated that the vehicle felt as if it were stuck in neutral gear. The vehicle was towed to teterboro Chrysler Jeep Dodge ram (469 us-46, little ferry, NJ 07643 (201), 440-0222), but the cause of the failure could not be diagnosed. The manufacturer was contacted and stated that the abs module failed. The vehicle was repaired, but the failure recurred twice. The contact stated that the brakes seized and there was a total loss of transmission and acceleration power. The vehicle was taken back to the dealer where a case manager was assigned. The manager had not called the contact back and the contact's request was escalated to a supervisor. The contact requested the vehicle be returned and exchanged. The manufacturer provided a case number and stated that the analytical department would call the contact within 24 hours. The failure mileage was 350.

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Gear shifting does not go smoothly . When shifting it lurches , hard shifting . Engine light goes on says service transmission. I was driving on freeway and gear got stuck and wouldn't change gears . Had to make my way across the freeway to get off the freeway . Very dangerous . Stopped the car put in park , shut off engine and restarted. Was able to drive but engine light stayed on . Have had hard shifting and lurching for over a year and a half now . Brought in to dealership to fix . This will be the second time bringing in .

Tl the contact owns a 2014 Jeep Cherokee. When the vehicle was engaged in drive or park, the gear shift became stuck. Also, when the vehicle was shifted into park, it failed to display on the instrument panel in a timely manner. The vehicle was taken to bergeron auto Chrysler Dodge Jeep ram (3525 veterans memorial blvd, metairie, la 70002, (504) 888-2131) where the contact was informed that they knew of the failure, but could not assist. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 63,000.

While driving on freeway around 70mph, the transmission warning light along with other warning lights came on and the engine immediately lost power along with losing power steering. Was barely able to get off freeway. Was able to drive home on city street with transmission acting like stuck in one gear. This car needs to be recalled immediately before someone gets killed or seriously injured. I've read of hundreds of complaints with this vehicle and it's a matter of time before something tragic happens to a family. Jeep knows there is a problem with this particular nine speed transmission and needs to be forced into taking action.

My Jeep Cherokee sport 2016 got stuck in a gear and would not shift. The service transmission light came on and the gas pedal would not do anything. It happened 5 times on my way home from a road trip and was very dangerous. The Jeep apparently needs a software update and I believe I shouldn't have to pay for that. The vehicle only has 30k miles on it.

Transmission randomly goes into neutral & the car does not move when pressing the gas. The 1st time it happened I was pulling out on an extremely busy highway & making a right to merge into traffic. My car froze in the lane & 3 cars nearly hit me at high speeds swerving around me. I brought it to the Jeep dealership as it is under warranty & after a few hours, they called & said it was ready & it was just a "software update". Weeks later the same thing happened only this time while making a left to merge into traffic. I was in the median waiting for traffic to clear & when it did, I went - again it was like it was stuck in neutral & this time I was almost hit by a semi-truck who nearly jack-knifed trying not to hit me. Back to the dealership I went expressing my terror & the fact there is no way I feel safe in this car until it's fixed. I'm suppose to put my 15 year-old son behind the wheel of it when he gets his permit in a few weeks?? today is Thursday & my car has been at the dealership since 7:30am last Friday. I have to pick it up tomorrow after work. They called to tell me they "cannot duplicate the problem" & recommended I "drive with their technician to see if it can be duplicated with him in the car. . . " seriously!? considering this is a random/intermittent issue, & does not come with warning, the duplication effort is not likely. I relayed the research I had done since online & recommended looking at the 9-speed transmission issues that have caused problems with the same car. Explaining they describe the same problem I am experiencing. I was told they "cannot use information found on google" & "they've checked all software updates, recalls, & tsr's. . . " but "they're all based on the date it was built & nothing's come up". I am literally terrified to drive. I know there's a lemon law here, but I'm afraid the next time it happens I may not be as lucky. Help!!??.

I bought my Jeep with 12,000 miles. I have taken it to the dealer 3x so far for the same exact issues. Transmission clunking, lurching, wont down shift at low speeds. When in traffic below 20mph some times it revs for a few seconds and doesn't move and then the vehicle lurches forward. Sometimes it just has no acceleration like its stuck a few gears too high. The shift going into 5th gear sometimes feels like I got rearened it shifts so hard. When this happens the vehicle jerks back and fourth and has a metallic bang going into 5th. The 5th gear hard shift is intermittent. The bogging, lurching and refusal to down shift at slower speeds is constant. Dealer has yet to be able to do anything but computer updates. They say its "normal". It is very dangerous in traffic because you never know what its going to do when you try and accelerate. I can't count the number of times I have tried to cross in between traffic and the truck refuses to go or just moves at a turtle speed. Once I press the accelerator hard enough it will down shift hard enough to break the tires loose and peel out when it lurches ahead. It is very troubling and I don't want to let anyone besides myself drive it because I dont want them to get in an accident. I can also assume that all of these hard shifts are causing a lot of premature wear on my drive train. Its like putting the car in neutral, revving it up and then slamming it into gear. It is a daily occurence.

Near accident. My Cherokee got stuck in fourth gear or higher. When I stopped and tried to go again, it creeped very slowly until it reached 40mph. This was during rush hour traffic. If stopped on a hill, it would roll backwards. Very dangerous. The rpm's frequently went high before shifting. I just bought this a month ago. Noticed hundreds of complaints on the internet about the same issue. Transmission problems. Many people getting new transmission after long battles with the dealer and put in dangerous driving conditions. Some with children in the car. Jeep in shop already. Help!.

Car got stuck in gear 8 on highway. Has 10,000 miles on it.

2015 Jeep Cherokee transmission: warning light four wheel driving system unavailable service required! when driving the transmission would shift through 2nd gear and get stuck there with very high rpms, then slamming into third. (city street & highway) it accelerates when downshifting. Normal driving, no power. While driving loud whining sound from under the SUV. When stopped and in drive and turning on ac or heat, the rpms would drop below 1k and the SUV would automatically increase the rpm causing it to lurch forward. Transmission shifted randomly. The dealership we leased the Jeep from replaced/reconfigured the drivetrain control module and flash programmed the ecu. They replaced a defective transfer control motor. They checked wiring harness and called a regional technician. All of these "fixes" failed after an extended test drive. Rt 46 Chrysler, Jeep, Dodge said they now need to replace the transmission control motor. The car has been at their shop for almost a week. Chrysler corporate said they will not cover consequential damages due to defective parts under warranty. The sales manager at rt 46 Chrysler Jeep Dodge would not take our 2015 Cherokee as trade in for a new SUV because he called it a lemon. This vehicle is unpredictable and unsafe while driving. The dealership we leased the Cherokee from doesn't even want it back.

Bought this at steve jones Jeep in owensboro ky in may of 2014. I took it back to them 4 times complaining about transmission shifting erratically. This is a similar complaint that I have read over and over about on this site and other forums. Jeeps response is to do an other software download. They did 2-3 software reloads but said it was running normal and there was nothing they could do. I have learned to deal with it for last 1. 5 years. It has days where it shifts really rough other days it is great. My friends joke with me whether my car is having a good or bad day, seriously! sounds funny but it has been really aggravating. Every once in a while it stalls when coming to a stop at stop signs/lights, or when taking off. To restart have to remove key and then it usually restarts fine. This morning it seemed to be running fine, I pulled out of subdivision and it stalled in middle of road. I tried restarting and it wouldn't, could hear fuel pump up and engine turned over then starter disengaged. During this I was nearly hit by a on coming car. I push if to side of road. After 8th or 9th try it finally started. It had a red warning "service transmission" and engine light on. It stalled several more times after putting in gear. It felt like it was stuck in 3rd gear. I shut it off for 10 minutes then restarted it and warnings were gone and it drove normal to work. Coming home it also stalled once while leaving work. Today was the first time this has happened that it nearly caused a major accident. I really fear this problem will end up in my death, I will end up killed in an accident because of a software glitch. I made another appointment foe this Saturday at dealer but I already know what the out come will be. They will reload the software and there will be no change. I can not afford to buy another vehicle but after this morning I feel I have to do something.

At 15,000 miles my Jeep started to shift hard, and get stuck in low gears when trying to accelerate. The check engine light came on. I took it in for repairs, after a week in the shop, I tried to drive it home, didn't even get it home before check engine light was back on and it was back in the shop now needing a new transmission.

July 31, 2015: vehicle transmission overheated warning light came on while driving (8-10 miles) in morning and again in afternoon. In pm turned of vehicle and restarted, various warning lights including transmission requires service warnings appeared and transmission was stuck in one gear. July 31-augusts1 Jeep was at dealer for complete transmission replacement (approximately 5500 miles). October 5-October 7 vehicle left with dealer due to continued transmission issues while driving. Vehicle periodically clunks and jerks forward when shifting into low gear when coming to a stop. Becomes confused when slowing to a rolling stop, and hesitates to take off when accelerating from a stop. Currently when driving in daylight the auto headlights periodically flicker on and off when I drive through a shadow and make viewing displays in daylight problematic. Jeep customer care says that they could find no error codes and without "replicating the problem" or having error codes they can't do anything.

This vehicle does not shift properly. It has been through multiple reprogram and relearn events for the transmission. It does not know how to shift down from 3rd gear at a rolling stop, and stays stuck in third gear upon acceleration. Moving into traffic, this causes a concern, as the vehicle is not accelerating properly. This causes the driver to floor the accelerator, which causes a high rpm, and clunky shift to 1st gear. Then the car pulls away with a lot of torque steer and a jerking motion. This occurs on a inclined driveway as well, clunking into 1st gear from 3rd. It is an unsafe transmission. It does not have a predictable driveline response.

If you slow down then try to speed up the vehicle hesitants at some point it bangs into gear then takes off. I almost was in an accident trying to merge into traffic from a ramp onto a major highway when I applied pressure to the gas pedal the vehicle did not speed up it was like it was stuck in a low gear and would not accelerate this caused the person behind me to swerve around me so he could get ahead of the speeding traffic then my vehicle had a loud bang as it finally went into gear and took off like a bullet. Scared the hell out of me. So yielding in this vehicle is extremely dangerous. I know this happens so I am very cautous when driving as this could cause a major incident to happen and it is scary. I had several recalls on this vehicle and had them all fixed. Took this to be fixed, but they can fix it. They knew exactly what I was telling them as they were getting complaints from other owners. Stop and go traffic and slow and go traffic is everyday life this is extremely dangerous to myself and others.

While driving the car and slowing down, the transmission dropped to a low gear and never recovered. Service transmission indicator came on as I limped home. Brought the car in and it was upgraded with new firmware. Took the car back and after a week had another occurrence. Was driving on the highway and again the service transmission light came on. This time the transmission was stuck in a high gear, and then I lost all gears and coasted. I was lucky to reach the highway shoulder, as tractor trailers flew by me. Turned the car on/off a couple of times (and went from park to drive) and suddenly the car jerked into gear (jumped forward violently). Got going and took it back to the dealer. In my opinion this is a real safety issue. My family is not willing to use the car, and at this point, I would not allow them to use it. I see many similar issues. Can't believe such poor quality is acceptable!.

My car will shift hard in reverse, sometimes into drive, and also from 1st gear into 2nd gear. Also, when turning, and trying to accelerate, I notice the car feels like it is in slow motion and does not accelerate, even if I am stepping hard on the pedal. I have also noticed that the car will not shift into higher gears when climbing in elevation. Many times I have been driving up in elevation, and will be stuck in 4th gear unable to shift to a higher gear. The problem all seems to revolve around this new 9 speed transmission. I have taken to the dealership, and they have checked the computer to find nothing. I am updated on all of my recalls. I was told next time, "I should buy a v6" by the dealership.

Started car in garage and in shifting to reverse, heard very loud clunking noise and transmission warning lights on dash turned on. Put in park, turned off vehicle, started again and same thing happened. Drove vehicle to dealer and car felt like it was stuck in 3rd gear. Slow acceleration at stop signs and while on highway, vehicle would not shift and was at 4000 rpm at 60 mph. Same thing has happened on 9/19/14 and 10/6/14. Dealer updated transmission software once and is waiting for new software update.

Transmission safety complaint : built 1/2014 delivered 6/2014 purchased Jeep Cherokee on June 2, 2014 with 170 miles on odometer from capo motors dba orange coast Chrysler, Jeep ) . Returned Jeep to sales agent June 10, 2014 complaining of transmission not shifting from forward stopped position correctly . He informed us that transmission must adjust to us. ( 1 ) Jeep seems to down shift to a neutral mode even though the transmission indicates Jeep is in the drive gear mode. When applying gas to the Jeep the transmission hesitates then lunges forward requiring driver to apply the brakes to avoid rear ending vehicle in front. ( 2 ) when applying gas the Jeep seems to " quick " shift from lower 1-3 gears to middle gears with excess strong loud force. ( 3 ) when driving down CA. 18 steep mountain two lane highway from 5500 ft. To 1500 ft. . In drive mode the Jeep suddenly shifted into neutral when gas was applied rounding a hair pin bend. I could not apply the breaks because of heavy July 4th. Boat trailer traffic behind me. I shifted to manual from drive and the number 9 drive mode was indicated. I then move the gear shift to drive minus and 2 mode was indicated. The Jeep then lunged to a slower speed. I was able to regain control of Jeep to round the bend and immediately pulled to the side of the mountain road. ( 4 ) Jeep gets very poor mileage, seems to have high rpm and seems to be stuck in too low of gear on highway. ( 5 ) in city driving any 90 degree stop light turn from a stand still position requires diligence and extreme caution due to transmission hesitation and erratic nature of problem. ( 6 ) transmission oil has had a foul smell at times.