Engine And Engine Cooling Problems of Kia Motor Soul - part 1

Consumer protection complaint against gateway kia of north brunswick for wrongful warranty denial, deceptive business practices, and failure to comply with a federally mandated class action settlement. On Friday, September 25, 2026, my 2021 kia Soul was left at gateway kia due to engine distress. The service department performed a physical mechanical bearing test and confirmed that the vehicle has a failed connecting rod bearing (the engine rod is shot). Despite this definitive physical proof of mechanical failure, the dealership's service department and kia corporate consumer affairs flatly refused to honor the repair or provide a mandated loaner vehicle. They claimed the vehicle is "out of warranty" and "does not match a recall. "this vehicle is explicitly covered under the kia nu engine class action settlement, which legally mandates a lifetime warranty extension for connecting rod bearing wear and failures for qualifying vehicles, regardless of original ownership or standard factory warranty expiration. Furthermore, the settlement explicitly dictates that a free loaner or alternative transportation must be provided while a class vehicle is held for a qualifying engine failure. By running a physical test that proved a settlement-covered mechanical failure, yet refusing to honor the court-ordered warranty extension, gateway kia is engaging in deceptive trade practices and violating federal class settlement terms. They are holding my inoperable vehicle while I am forced to maintain a $449. 13 monthly finance payment to credit acceptance corporation for a vehicle they refuse to fix. Requested resolution:I request that the division of consumer affairs investigate gateway kia of north brunswick and compel kia America, inc. To immediately authorize the engine replacement under the class action settlement terms.

See all problems of the 2021 Kia Motor Soul 🔎.

My 2021 kia Soul was included in recall sc336 involving defective piston oil rings that may cause increased oil consumption, engine damage, and stalling. The recall remedy was done in June 2025. Kia digitally inspected the engine and said it passed so no engine replacement was performed. Eight months later the car began having symptoms mirroring those of the recall. On February 13, 2026, an independent repair facility documented a check engine light, poor acceleration, timing-related engine fault codes, no oil on the dipstick, less than two quarts of oil recovered from the engine, and no visible external oil leaks. On may 21, 2026, a kia dealership documented that the vehicle arrived three quarts low. Engine timing and performance issues later required warranty repairs. On sept. 19 2026, the vehicle stalled while turning onto a busy roadway with four occupants inside. Following the stall event, the vehicle was again found to be extremely low on oil despite documented regular maintenance and oil changes throughout ownership. I’m worried that the recall inspection didn’t identify an affected engine and that the car then developed the symptoms in recall sc336 - excessive oil consumption, engine-related faults, poor performance, and dangerous stalling. The car is now being evaluated by kia. I am complaining because I believe NHTSA should know a vehicle that passed the sc336 recall inspection within months developed symptoms resembling the condition that recall was intended to address. I have been informed by the dealership that because recall sc336 was already completed, kia would not allow the recall process to simply be performed again. My concern is that the vehicle was determined to have passed the recall inspection but then developed all of the recall symptoms. I am concerned that the recall history is not being considered as part of the current diagnosis and that the underlying condition addressed by sc336 was not identified despite the vehicle having symptoms.

The contact owned a 2020 kia Soul. The contact stated that while attempting to operate the vehicle, the engine seized and the vehicle failed to start. When attempting to start the vehicle, a knock turnover was present, and the check engine warning light illuminated. The contact referenced NHTSA campaign number: 21v259000 (engine); as the cause of the failure. The vehicle was towed to an authorized dealer, and the dealer confirmed the total engine failure was directly associated with the recall. However, the dealer refused to perform the repair, claiming that the vehicle had exceeded the extended warranty, despite a federal safety recall not being bound by warranty expiration rules. The manufacturer was notified of the failure. The failure mileage was 154,937.

See all problems of the 2020 Kia Motor Soul 🔎.

The contact owns a 2014 kia Soul. The contact stated that while driving, the vehicle suddenly lost power and came to a complete stop. After cooling down for approximately 10 minutes, the vehicle was restarted; however, smoke emanated from the engine bay and entered the cabin, and the vehicle stalled in traffic without warning. The rod bearing engine failure warning light was illuminated. The manufacturer was notified of the failure and informed the contact that the vehicle was out of warranty. The vehicle was towed to a local dealer, where the technician inspected the vehicle but refused to perform repairs due to the high mileage. The failure mileage was unknown.

See all problems of the 2014 Kia Motor Soul 🔎.

The contact owns a 2014 kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine. The contact researched and discovered that there were several unknown recalls associated with the VIN. The dealer was contacted by phone and made aware of the failure. The vehicle was towed to the dealer and was repaired under NHTSA campaign number: 20v750000 (engine). The contact was informed that the vehicle had passed the recall inspection. The contact was informed that the engine needed to be replaced, but the failure was not associated with the recall. The contact was informed that the failure was not associated with rod bearing failure. The contact stated that while leaving the dealer and driving 60 mph, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle failed to exceed 60 mph. The dealer was made aware of the failure. The vehicle was driven to the residence. The contact used an obd2 tool and retrieved dtcs p0326 and p1236, associated with the knock sensor. The dealer was contacted by phone and made aware of the failure. The manufacturer was contacted by phone, and a case was filed. The failure mileage was approximately 110,724.

I own a 2020 kia Soul with approximately 39,000 miles. I brought the vehicle to an authorized kia dealer in connection with an engine safety recall (sc209). During the recall process, the engine failed kia’s required testing, and I was advised that engine replacement was being submitted for approval. Kia subsequently requested my historical oil-change records and advised the dealer that the pwa case would be closed and denied if additional maintenance records were not provided within five business days. I no longer have complete receipts for oil changes that were performed over the approximately six years I have owned the vehicle. My concern is that the vehicle failed testing performed as part of an acknowledged safety recall, yet the recall remedy may be denied solely because I cannot produce a complete historical set of oil-change receipts. The vehicle has fewer than 40,000 miles. I am requesting that NHTSA review whether conditioning the recall-related engine replacement on complete maintenance documentation is consistent with the required remedy for this safety recall.

This kia has an oil consumption issue I need to add oil every 3 to 4 hundred miles also my oil gets black at least 1 week after an oil change.

See all problems of the 2018 Kia Motor Soul 🔎.

The contact owns a 2020 kia Soul. While driving 65 mph, the vehicle lost motive power, and the check engine warning light illuminated. The contact pulled over to the side of the road and added oil to the engine before continuing to drive. The vehicle was taken to a dealer for diagnosis, and the contact was informed that the engine and catalytic converter needed to be replaced. The contact associated the failure with NHTSA campaign number: 21v259000 (engine). The manufacturer was notified of the failure. The failure mileage was 182,000.

The check engine light came on in the car and within a few minutes while looking for a safe place the pull over there was a foul smell coming from the engine, followed by many error lights on the dash and the car losing the ability to accelerate and drive. The car had to be towed to a local repair shop who inspected the car and found that the engine a thrown a rod through the engine block.

Dear kia customer care, I am writing to formally express my disappointment and serious concern regarding my 2016 kia Soul, VIN [xxx], its engine failure, the applicable engine recall/warranty coverage, and my experience obtaining assistance and repairs through kia. Most importantly, this situation involved more than an inconvenience or ordinary mechanical problem. My son's safety was placed at serious risk when my kia abruptly lost power and became disabled in high-speed freeway traffic. Xxx – dangerous freeway breakdown on Saturday, xxxx, at approximately 9:30 p. M. , my son, [xxx], was driving my kia Soul on the [xxx] from [xxx] toward [xxx], for his 11:00 p. M. Work shift. According to [xxx], the vehicle abruptly began losing speed and eventually came to a complete stop near the freeway median. The vehicle was left in an extremely dangerous position with high-speed traffic approaching nearby. [xxx] noticed that the check-engine light had illuminated. He repeatedly attempted to restart the vehicle, but it would not start. When [xxx] called me for assistance, I panicked because of the dangerous circumstances. My immediate concern was that my son or another motorist could be seriously injured. I contacted aaa for emergency roadside assistance. Because of the hazardous location, aaa contacted the California highway patrol (chp) to assist until the tow truck arrived. [xxx] was instructed not to leave the vehicle because of the high-speed traffic surrounding him. Aaa ultimately towed my kia Soul to kia cerritos because it was the closest kia dealership I could locate that offered an overnight vehicle drop-off. Xxxx – vehicle received by kia cerritos on Sunday, xxx, a service representative contacted me to confirm that kia cerritos had received my vehicle. I was asked what had occurred the previous evening, and I explained the incident in detail. Xxx information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2016 Kia Motor Soul 🔎.

This car was purchased in December of 2025 with 26k miles on it. There are stall issues when using the auto start stop feature. I had to power down the car and restart it up to get the car to move. It also will throw the check engine light code and then after you drive it, it goes away which makes it difficult to take to a service shop for diagnosis. Recently the car is now at 28k (9 mo later) and it has an intermittent stutter when driving; I can only describe it as a push/pull motion and its random, during this time the check engine light came on again. On my way to take it to a service station for diagnosis, it went away. Not sure if this has been reported by other 2020 kia Soul owners.

While driving an alarm noise sounds and on the dash a message will appear stating engine off put car in p or n and I cannot accelerate.

See all problems of the 2023 Kia Motor Soul 🔎.

Was driving car lost power of steering and brakes black smoke filled vehicle I jumped out of the car and it went up in flames . The vehicle behind me said the flames were coming out of my front engine.

My car is under 130000 miles and about two years ago I already had to replace one catalytic converter. The past six months the oil usage of my car, which has always been high and requires frequent topping off and more frequent oil changes at my mechanic, has gotten even worse. A check engine light came on a few weeks ago due to a catalytic converter fault. While car is still functional my mechanic expects the second converter will have to be replaced soon. These are all signs of an engine and system that is not functioning properly and could cause an issue at any time.

Writing to get some relief and a recall for my expenses due to a failed catalytic converter. The same issue was reported and recalled on the 1. 6l engine in 2019. 19v120. Mine is 2014 kia Soul 2. 0l engine. I am showing multiple other reports on this site which had the same issues as well. 11736089 and 1700997. Catalytic converter failure. No codes. Sluggish acceleration, rotten egg smell, high fuel consumption and oil consumption. When merging onto highway, engine redesign to between 3-4000 reps before it goes into overdrive have to jam the accelerator to go. Took to mechanic and while they were doing a test drive, could not get the car to go. Narrowly not getting into an accident with the approaching truck behind them. Vehicle has regular maintenance and is well taken care of. Good thing I got it taken care of before engine failure. All of the combustion gases from the failed catalytic converter could have cost me a new engine, or worse my life. Reached out to kia corporate customer service with no help offered. They tout extended warranties on their cars. But will not honor them. Have the converter and it is clear as day , that it was reaching high temperatures and malfunctioning. What help can you offer?.

My 2016 kia Soul with the 1. 6l gdi engine lost power. On 08/21/2026 at 107,547 miles I took it to grand kia, 1950 west 104th avenue, thornton, colorado, repair order 137483, service advisor patricia palmas. The dealer performed a cylinder compression test and a leak-down test and documented on the repair order that the engine has scored cylinder walls, with cylinder number 3 identified as the affected cylinder. They also performed a rod bearing clearance test, which passed. They pulled down the exhaust to inspect the downstream catalytic converter and recorded that inspection as okay. They noted new spark plugs with no signs of fouling. Despite recording scored cylinder walls on their own repair order, the dealer told me the vehicle was fine and took no further action. No diagnostic trouble code was present. I was not given a written reason for the refusal, no technical assistance or techline case was opened that I am aware of, and no engine inspection under any campaign was offered. I was charged nothing and sent away with a vehicle that has documented internal engine damage. This vehicle is within the population covered by kia safety recall sc176 (NHTSA campaign 19v120), which covers all 2012-2016 model year Souls with the 1. 6l gdi engine. That recall describes a failure mode in which the catalytic converter is damaged by overheating, substrate particles enter the engine combustion chamber, and continuous abnormal combustion results in damage to one or more of the engine's pistons, which can cause connecting rod breakage and puncture the engine block, allowing oil to contact hot exhaust surfaces. The stated remedy includes upgrading the ecu logic, replacing the catalytic converter if damaged, and replacing the engine depending on the extent of damage. Scored cylinder walls on a single cylinder is consistent with the damage mechanism that recall describes. The recall states there are no restrictions on owner eligibility. Nevertheless, no evaluation under sc176.

The vehicle has experienced intermittent stalling and near-stalling while driving. The problem began after a prior kia engine replacement related to dtc p1327/p132700. After the engine replacement, the vehicle developed additional drivability and warning-light concerns, including p0420 and communication/can faults. An authorized kia dealer later documented that the vehicle had stalled a few times, identified p0420, reported a clogged catalytic converter, and found 11 additional lost-communication/can-related codes. The dealer stated that approximately eight additional diagnostic labor hours would be required to investigate the remaining faults. The vehicle was returned with the intermittent stalling condition unresolved. The stalling presents a safety risk because the vehicle can lose motive power unexpectedly while being driven. The vehicle remains available for inspection. The dealer confirmed the stalling complaint and performed diagnostic testing, but the complete cause has not been determined. Kia previously performed an engine replacement related to the earlier p1327 condition, and the current stalling occurred afterward.

I am filing a formal safety compliance complaint regarding my 2016 kia Soul (1. 6l gdi engine) and a structural failure of the exhaust/catalytic converter system related to NHTSA campaign 19v120000 / recall sc176. The vehicle has thrown a persistent p0420 check engine code (catalyst system efficiency below threshold) and is experiencing unsafe driving conditions, including severe power loss and sudden engine stalling in active traffic. Authorized franchise valley kia of modesto has refused to honor the safety recall framework. They have denied federal compliance by refusing to perform the mandated exhaust inspections, engine combustion tests, or hardware replacement under the open recall guidelines, falsely claiming prior software updates absolve them of replacing the failed physical hardware. Corporate case #26299283 was opened on August 19, 2026, but the franchise continues to operate in complete non-compliance with federal motor vehicle safety standards, leaving an active fire and stalling hazard unresolved.

Making a left turn car stalled in middle of turn lane.

My 2016 kia Soul 1. 6l gdi has an unresolved engine-related safety and recall concern. The vehicle is associated with safety recall sc176 / NHTSA 19v120, which remains identified as incomplete in the vehicle’s recall records. Kia also sent a recall renotification stating that the recall had not been completed. The vehicle was taken to an authorized kia dealership after experiencing engine knocking, difficulty accelerating, and a no-start condition. Repair order #544458 documents the reported engine knocking, trouble accelerating, and inability to start. The repair order also states that the vehicle was towed out because kia techline declined the engine request due to related recall work not having been performed. The vehicle was released without the requested engine replacement or a completed resolution. The concern is that the vehicle experienced serious engine-related symptoms while an applicable safety recall was listed as incomplete, and the manufacturer’s authorization process did not result in a completed recall-related remedy. The vehicle was subsequently removed from the dealership. I request that NHTSA document and review this complaint, including whether the recall remedy and engine-related concerns are being appropriately addressed. The vehicle and supporting records may be available for inspection upon request. Supporting documentation includes the kia recall letter, recall verification, dealership repair order, and communications concerning the manufacturer’s review.

The contact owns a 2021 kia Soul. The contact stated that while driving 5 mph, the vehicle stalled and failed to restart. The check engine warning light was illuminated. The contact associated the failure with NHTSA campaign number: 25v099000 (engine and engine cooling); and the recall repair was previously performed on the vehicle. The vehicle was towed to the dealer but was not yet diagnosed due to the cost. The manufacturer was contacted by phone and was made aware of the failure. The failure mileage was approximately 188,000.

Engine block had been replaced due to recall and excessive oil consumption, but vehicle is doing this again. Local dealership refuses to give appt for oil check and is sending us 55 miles away. We’re told it will be about 1k to test it for fuel combustion and oil change before they can even test it. Replacement engine block failed to fix the issue and local kia is not helpful.

The contact's grandmother owns a 2016 kia Soul. The contact stated that while his grandmother was driving at an undisclosed speed, the engine overheated. No warning lights were illuminated. The contact stated that due to the failure and the outside temperatures, his grandmother was stuck inside the inoperable vehicle. The contact's grandmother sustained a heat stroke while waiting for assistance. The contact's grandmother was transported to the hospital. The vehicle was taken to firestone, where dtc: p0420 and p0302 were retrieved. The contact was informed that the codes indicated an engine misfire. While driving to firestone, the failure reoccurred, and the vehicle stalled. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was towed to the dealer; however, the failure was not duplicated. In addition, the vehicle was repaired under NHTSA campaign number: 19v120000 (engine, engine and engine cooling); in 2021. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 59,242.

The contact owns a 2016 kia Soul. The contact stated that the vehicle failed to start immediately and lost motive power while driving. The contact was able to continue driving at reduced power. Additionally, there were abnormal sounds coming from under the hood, excessive engine oil consumption, and a plastic burning odor inside the vehicle. The vehicle was taken to an authorized dealer, where the crankshaft position sensor was replaced; however, the failure persisted. The vehicle was taken to a second dealer, kia store clarksville (826 e lewis and clark pkwy, clarksville, in 47129), where voluntary service campaign: sc334 (service brakes), technical service bulletin: sa485 (ecm logic improvement), and customer satisfaction program: cs2311 (theft deterrent ignition cylinder protector & decal installation) were performed. The failure recurred, and the vehicle was taken back to the first dealer, who diagnosed that the catalytic converter had melted. The vehicle was then taken back to kia store clarksville, where it was diagnosed that the catalytic converter had melted, the engine cylinders were scored, and the pistons had failed; however, no diagnostic trouble codes (dtcs) were retrieved as required for engine and catalytic converter replacement. The contact associated the failure with NHTSA campaign number: 19v120000 (engine, engine and engine cooling); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 139,500.

Recall 25v099/sc336 was not performed on my vehicle when it was in the dealership. My vehicle is now disabled at capitol kia san jose with complete engine failure. They are denying any responsibility and refusing repair coverage. I have written a formal letter to kia corporation requesting an immediate review of my vehicle. With this being an NHTSA recall I am hoping to get some intervention somewhere regarding this situation.

I purchased a used 2025 kia Soul with approximately 12,930 miles on the odometer in July 2026. Prior to Friday, August 1, 2026, I had not experienced any warning lights, warning messages, drivability issues, or other symptoms. The vehicle appeared to operate normally. On August 1, 2026, as I pulled out of the parking lot, the car surged or lurched forward while pushing on the gas. I pulled over, and the engine rpm still would increase on its own while the vehicle was in park, and and while stopped with the brake pedal applied. On one occasion in traffic a week before, the vehicle stalled unexpectedly. At the time I thought I did something wrong and didn't initially think it was a defect. This has created a safety concern because the vehicle appears to accelerate or push forward without me doing anything. The condition raised concerns about maintaining control of the vehicle in traffic and while stopped behind other vehicles. The vehicle was inspected by a kia dealership. I was informed that a technician performed a road test and was able to reproduce the concern I reported. The dealership initially identified contaminated a/c refrigerant and recommended evacuation and recharge of the a/c system. After further diagnosis, I was informed that the a/c compressor may have internal damage and may require replacement. The root cause of the unexpected revving, stalling, and lurching has not been conclusively determined. I have received conflicting information regarding whether the a/c system is responsible for the condition and whether the vehicle is safe to drive. The vehicle is available for inspection upon request. Kia customer care reviewed the situation and recommended that the vehicle be evaluated by a different kia dealership for a second opinion. No police report or insurance investigation has been conducted regarding this issue. Someone advised me to file this report, saying that an ac compressor can't make a car engine lurch.

See all problems of the 2025 Kia Motor Soul 🔎.

Engine piston recall defect. Car has been at the dealership 12 days today and has been diagnosed and has been submitted to a kia corporate case for repair free of charge. Car had no warning lights on and basically blew up on me driving home from my overnight work shift Thursday into Friday, July 31 morning. Every day they tell me they will give me a loaner and every day they lie. I have called until I’m blue in the face and no action has happened. I’m making a report because I’m about to lose my home and the car in the shop being repaired both because I’m stranded at my house as a single woman with a child with no alternate transportation. It is at the kia dealership in southhaven mississippi 745 east goodman rd. I maintained this vehicle and paid every single note on time and did nothing wrong. I’m gonna lose everything because of this recall repair needed that I never knew anything about. It wasn’t on my auto report in 2024 when I bought the car somehow or I probably wouldn’t have bought it with any engine issues but I was unaware. The car literally never had any lights on or issues until the morning when it blew up. During this time I thought I was supposed to get alternate transportation and that hasn’t happened. Because I invested in kia I’m the only one suffering right now about to lose my home and job because they have my car and won’t give me alternate transportation. A free repair is no good if you’re going to lose everything you work hard to maintain while it’s being repaired. I will never buy kia again and I will never tell anyone else to buy. Absolute horrible experience so far. I’ve already paid out-of-pocket for a tow which can’t be reimbursed until 6 to 8 weeks after the repair is complete from what I read. If I end up homeless over this 6 year old car I thought would last me, I’m not gonna want the car anymore.

Please see attached documents. I have also put them in the us mail. One to kia: kia customer care center, Kia Motors America, inc. , p. O. Box 52410, irvine, CA, 92619-2410 and one to the national highway traffic safety administration: 1200 new jersey avenue, s. E. , washing, DC 20590.

See all problems of the 2015 Kia Motor Soul 🔎.

The contact owns a 2020 kia Soul. The contact stated that while driving approximately 55 mph, the check engine and oil warning lights illuminated, and the vehicle stalled. There was smoke coming from the engine compartment. The vehicle was pulled over to the side of the road, and two hubcaps were damaged, and the vehicle was restarted. The vehicle was taken to the residence. The contact stated that when the vehicle arrived at the residence, there was no oil inside the engine. The contact added oil to the engine, and the vehicle was taken to the dealer. The vehicle was not diagnosed. The contact stated that an oil change was performed at approximately 54,000. The manufacturer was not notified of the failure. The failure mileage was 56,375.

Dealer refusing to honor open recall remedy for sc200 / NHTSA 20v750000 on 2015 kia Soul VIN [xxx], approx 100k miles. Recall shows "no unrepaired recall found" on NHTSA VIN lookup, but ksds update and engine bearing test were never performed. Kia of cheyenne states: 1) must pay for recall because update not done, 2) must pay for unrelated repairs first, 3) must provide all oil receipts, 4) will not perform free remedy. Second dealer fort collins kia service phone rings no voicemail. Request NHTSA reopen recall and enforce free remedy per 49 usc 30120. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My 2021 kia Soul has stalled unexpectedly while being driven on multiple occasions. When the vehicle stalls, the engine shuts off and the vehicle loses propulsion, creating a risk of a collision, particularly if it occurs in moving traffic. There have been no warning lights or messages before the vehicle stalls or when the stalling occurs. The vehicle has severe engine oil consumption. After approximately 3,000 miles, the oil level can become so low that no oil is visible on the dipstick. I do not know whether the excessive oil consumption is causing the stalling, but I believe that to be the reason. I previously brought the vehicle to an authorized kia dealership while it was under warranty because of the oil-consumption problem. The dealership told me that the vehicle was probably leaking oil, that a part needed to be ordered, and that they would contact me when the part arrived. They never contacted me, and the problem was not resolved. I have since reported the repeated stalling and excessive oil consumption to kia corporate. Kia instructed me to return the vehicle to the dealership for additional testing. I told kia that I do not feel safe driving the vehicle approximately 40 minutes to the dealership because it has repeatedly stalled while being driven. I asked whether kia would tow the vehicle, but kia would not commit to providing a tow. I also asked kia to put in writing its instruction that I should drive the vehicle to the dealership despite the reported stalling, and kia declined. The vehicle remains available for inspection. The cause of the repeated stalling is most likely due to burning of excessive oil. I am concerned about an unexpected loss of propulsion occurring again while the vehicle is in traffic.

The vehicle is suffering from an extreme internal engine oil consumption defect, burning approximately 3 quarts of engine oil every 500 to 600 miles with no external leaks. The internal oil burning heavily fouled the vehicle's ignition system (spark plugs and coil packs), causing severe engine misfires and a sudden vehicle stall while operating in motion on public highways. This unexpected loss of motive power creates an extreme safety hazard. The local dealership, paramount kia of hickory, refused to follow proper factory technical service bulletin (TSB-eng219) testing protocols to document the defect, leaving the consumer operating an unsafe vehicle.

The contact owned a 2015 kia Soul. The contact stated that while driving 55 mph, bystanders notified the contact that the vehicle was on fire. The contact pulled over, exited the vehicle, opened the hood, and there were flames coming from the engine. No warning light was illuminated. The contact's boyfriend called 911. No injuries were sustained. No medical attention was required. A police report was not filed. The fire department extinguished the fire. The vehicle was destroyed. The vehicle was towed to the residence. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 99,000.

My 2021 kia Soul has a recall order for p1327 code which is the knocking noise from the piston ring. The kia dealership in idaho falls is denying the recall order, claiming that it has to be from the upper chamber, not the lower chamber. Which is not stated in the recall letter. They have done everything to avoid this recall. I have evidence that they know the engine have all the symptoms of the piston ring, but trying to avoid everything to replace the engine. They even deny giving the part name that is causing the knocking noise and not giving me the diagnostic report. Even charging $6,000 for the engine replacement.

The contact owns a 2020 kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle was erratically shaking, and the check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed with piston rings failure. The contact was informed that there was a hole in the catalytic converter. The contact was informed that the engine, catalytic converter, the two oxygen sensors, radiator hoses, heater coil hoses, motor mounts, and the serpentine belt needed to be replaced. The contact was informed that the engine was replaced in 2022 under an unknown recall. In addition, the contact was informed that the mileage on the vehicle was 108,000, at the time that the recall repair was completed. The contact was informed that the warranty only covered the replacement of the engine. The contact stated that the failure was a consequential failure associated with the engine failure. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 165,000.