Power Train Driveline problems of the 2014 Jeep Cherokee

The contact owns a 2014 Jeep Cherokee. The contact stated while the vehicle was stopped at a stop sign, the accelerator pedal was depressed and the vehicle hesitated and jerked forward. The contact heard a noticeable grinding noise. The contact reported that the vehicle engine hesitation, grinding and jerking into motion became longer and very noticeable. The contact stated no warning lights were illuminated. The contact was able to drive the vehicle to an independent mechanic, where it was diagnosed. The contact stated that while the mechanic was performing a test drive, the vehicle stalled and could not be moved. The mechanic reported that the power transfer unit had failed. The vehicle was not repaired but was pending repairs. The independent mechanic notified the contact of NHTSA campaign number: 20v343000 (power train). The contact called the manufacturer and was informed that the VIN was not included. The failure mileage was approximately 117,000.