Transmission Shudder problems of the 2014 Jeep Cherokee

While driving 10-15 mph in my neighborhood my Jeep slipped out of gear made a grinding noise and came to an abrupt stop. My engine light came on and a "service transmission" warning popped up. My dashboard instructed me to shift the car in to "p" then into my desired gear. I shifted the car in to park, pressed on the brake and shifted the car into "d" released the brake and proceeded to step on the gas only to have the engine rev like it was still in neutral or park. I shifted the car back into park and shut off my vehicle. I restarted the vehicle and attempted to place the car in "d. " the transmission made a grinding noise and did not shift smoothly into gear making a loud clicking sound. This happened twice in a span of 500 ft. A transmission shop couldn't find a issue and recommended I take it to a Jeep dealership. It is currently there having the same issues.

Tl the contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle always experienced transmission failure. The contact took the vehicle to kunes country Chrysler Dodge Jeep ram of elkhorn (1300 WI-67, elkhorn, WI 53121, (262) 686-2029) regarding an unknown recall for a transmission update. Prior to the recall repair, the transmission would grind, rev up, and the vehicle lurched from a stopped position. After the recall repair, if the vehicle were on an incline, it would occasionally shift out of gear into neutral and roll backwards. The contact had an extended warranty on the vehicle since it was purchased brand new. The warranty was for unlimited miles for unlimited years. The dealer was called back after the failures recurred and stated that they could not reflash the software back. The manufacturer took a complaint for the customer, but had not called back in over a week. The contact stated that the failure was well known and there was a class action settlement that expired after the contact moved. The failure mileage was unknown. The VIN was invalid.