general problems of the 2015 Jeep Cherokee - part 1

Headlights cut out when it says low beam out and both headlights are new and work fine until it decides it doesn’t. Transmission is faulty in these cars.

Power transfer unit stopped working. Brakes locked up and car would not move. Is not drive-able at this time. Currently at a dealership awaiting part, of which there is no eta on. I was just entering a roundabout when the part failed, and I could have been hit as the vehicle fully stopped and could not be moved. There was a grinding noise and no warning prior of this part failing. The problem was confirmed by a local mechanic who recommended a Jeep dealership to take care of the issue as the part may be under warranty. I am unsure of who inspected the part currently. This is my primary vehicle and the dealership will not "cover" a loaner car so I am stuck.

Check engine light on and coastal transmission in toms river new jersey inspected car and said transmission is not working properly and could cause a sudden stop. Cost would be $4,000 to rebuild it. [xxx] [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The car has been suddenly lurching backward and forward in traffic/ while driving, moving forward and backwards unexpectantly and not accelerating at an expected rate, causing other vehicles almost to hit me about 4 times within 1 week starting last week around 12/8/25, because my vehicle is not moving at the expected rate during yielding, changing lanes, etc. I took it to the shop and reported this issue, and they informed me that this vehicle has serious oil leaks and multiple parts that have failed involving the oil filter housing, engine valve cover, engine intake manifold gasket, etc. I have attached a list of parts that have failed in this vehicle from the repair shop for your records and can make available the parts upon request. My repair shop has told me that they have had to repair multiple other cars of this make and model for the same reason/ failed parts across multiple years up to until about 2021, but that the company repaired it on more current models, which clearly indicates that this is a known issue for prior models. This company has an obligation to protect its customers and conduct a full recall on prior models to correct this issue, in order to prevent serious injury or death of the public! I trust you will investigate this matter thoroughly.

Car is in great shape, however, recently the service awd has popped up. Brought it to the reedman Jeep dealership - they say its a bad ptu. Now I see a bunch of people have the bad ptu. Now I have a car in great shape minus the fact I won't be able to sell it or trade it in for full value and it cots thousands to fix.

The contact owns a 2015 Jeep Cherokee. The contact stated that after starting the vehicle, the check engine warning light remained illuminated. The message "4wd low" was displayed, and there was a grinding sound coming from the front of the vehicle. The vehicle was towed to the local dealer to be diagnosed. The vehicle was diagnosed with ptu failure. The contact was informed that the ptu needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 150,000.

I’m submitting a complaint regarding a power transfer unit (ptu) failure on my Jeep (VIN: [xxx] ), which affects the drivetrain and vehicle propulsion. On 11/26/2025, my vehicle was evaluated by ourisman Chrysler Dodge Jeep ram of bowie after dashboard warnings “service 4wd” and “service shifter” appeared. The dealership diagnosed a ptu failure, provided a $3,835 estimate, and stated the required part is on national backorder with no availability date. The dealership also stated that if/when the part does become available, it is limited and can only order one part each month. Due to this failure, the vehicle may lose partial or complete drivetrain power while driving, potentially rendering it inoperable or impairing control, creating a safety risk, especially at highway speeds. Because the replacement part is unavailable with no foreseeable availability date for any customer experiencing this issue, the vehicle cannot be repaired at this time. This leaves me to operate a vehicle with a known drivetrain defect or remove it from service indefinitely, leaving me without transportation. Following my visit, I located a Jeep ptu warranty extension letter covering failures for 8 years/150,000 miles, confirming manufacturer awareness. No safety recall has been issued, as confirmed on [xxx] . The ptu failure was inspected and confirmed by the dealership. The manufacturer has not performed a physical inspection. I contacted Jeep case management regarding warranty coverage and next steps; despite providing documentation, Jeep has not offered a repair solution or timeline. I was advised my case could not remain open unless the vehicle was left at the dealership indefinitely, which is not feasible. I'm submitting this complaint so NHTSA is aware of this ptu issue, warranty coverage without available repair parts, and absence of a recall. The vehicle can be inspected by NHTSA upon request. I'm available to provide documentation and can be contacted via email. Information redacted pursuant to the freedom of information act (fo.

Why does a service shifter notes appear on the dashboard of my 2015 Jeep Cherokee latitude? thank you.

My transmission failed and was not connecting with the driver train any more. The Jeep only has 112k miles on it. This recall mentions the transmission teeth being broken/wore down and creating an issue. Nhtsa campaign #:: 20v343000 I never got anything about this recall. My cost to replace the transmission was $4700.

My Jeep is disabled due to a drivetrain failure covered under Jeep’s xj1 warranty extension. The required part is on extended backorder (weeks) and Jeep is unable to provide a remedy or transportation while the vehicle is inoperable. This results in a safety hazard and unreasonable delay of repair. Power transfer unit (ptu) failure under warranty extension xj1. Vehicle is disabled and cannot be safely driven. Jeep is unable to provide the part required for repair, resulting in an unreasonable delay of remedy.

My Jeep has been returned to the dealership I purchased it from now for the 3rd time to have the rear differential completely replaced. The first time, because the rear differential axle seal was leaking. The 2nd time, the rear differential had another axle seal leak. This is now my 3rd time where I have dropped off my Jeep because of a noise coming out of the read differential, and the dealer states it needs to be replaced, with under 1 year from the previous replacement. My Jeep has been sitting in the dealership since oct. 17 and the dealer is saying that stallantis has over 400 of these rear differentials on back order. On Friday November 14, will be 5 weeks and now I cannot get my Jeep back, because the dealership is saying the manufacturer has no estimate for when a new rear differential will be available. This has been a major defect since I purchased the vehicle as well as other Jeep owners saying the same thing. Now my dealership cannot release my Jeep, due to the mechanical breakdown, and I may never get my Jeep back due to stallantis not manufacturer the parts fast enough for dealers to make the necessary repairs. I need someone's help!.

My 2015 Jeep Cherokee VIN [xxx] threw a code on the ptu. I saw that it had a extended warranty on the car. When I took it to the dealer they informed me that car was imported to canda when bought. The car was brought back to united states work was done on the powertrain twice while the car was in us and extended warranty was then issued for the ptu. The dealer told me the car was pending a recall as of yet the VIN was not issued for recall. When I contacted Chrysler they informed that since the car was imported to canada that warranty was voided. If possible to know if my car is coming up on recall list. Or if I can get further assistance in this issues I never know that a car can get imported to canada then back to us would have these issues. I was not informed by the dealer that I bought the auto from that the car was imported from canada I never know that it would be an issues on this matter I wouldn't have bought the car had I known this issues I would be facing . Any help or guidance in this matter would be appreciated. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The ptu spline issues already recalled on 2017-2019 year Jeep Cherokee and other stellantis vehicles, is affecting my 2015 Jeep Cherokee. See NHTSA campain numbers 25v011000, 23v302000, 20v343000.

Service shifter warning came on while driving, had to put the vehicle back into automatic mode since manual shifting (paddle shifting) stopped working.

Unknown - the "service 4wd" and "service parking brake" warning lights are on. My mechanic said that the ptu needs to be replaced and that this is a known issue with this model. It should be a recall item.

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “service 4wd” warning light was illuminated. In addition, the “service 4wd” warning light was flashing on and off. The vehicle was taken to an independent mechanic, where it was diagnosed with a power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was then taken to the dealer, where it was diagnosed with a power transfer unit failure. The contact was informed that because the connection point was worn, the power transfer unit needed to be replaced. The contact referenced an unknown recall which had a similar failure description; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000.

The contact owns a 2015 Jeep Cherokee limited. The contact stated that upon start the "four wheel drive, service needed", and no other warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed and the contact was advised that ptu was faulty and would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 82,000.

The vehicle is exhibiting all the same mechanical issues as others that have been covered under a recall pertaining to the power transfer unit (ptu). I took it to an authorized dealer and they discovered the input splines on the ptu are worn badly and suggested a ptu replacement as well as a rear axle replacement. They did the software update to reprogram the ptu and that was supposed to correct the issue. I had to pay for the software update, whereas, yet again this update was covered on other Jeep Cherokee's of the same make, model, and year. The dealer is saying that I will have to pay out of pocket for the ptu, and rear axle replacement since my 2015 Jeep Cherokee limited does not have the particular recall for its VIN number. This vehicle is a safety risk to drive with these unaddressed issues that others have had addressed previously. I am told by the dealership that the vehicle is not unsafe to drive as is, however, NHTSA previously qualified these vehicles to be unsafe that have these issues pertaining to the recall previously referenced. Since I am told by the dealership that the vehicle is safe to drive as is and furthermore, the vehicle is not covered for a recall repair for the issue I am experiencing, I will continue to drive the vehicle with the safety concern, however, I am not responsible for anything that may result from driving it in the current condition.

My car is hesitant in changing gears. I must put it in drive before it will go in reverse.

The contact owns a 2015 Jeep Cherokee. The contact stated while driving 65 mph, the transmission slipped into neutral, and the check engine, abs, and traction control warning lights illuminated. The message "service transmission" and "service parking brake" were displayed, and the vehicle lost automotive power. The contact pulled over and restarted the vehicle. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the transmission wiring harness was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 142,000.

Unknown - the "service 4wd" and "service parking brake" warning lights are on. The mechanic said that the ptu needs to be replaced and that this is a known issue with this model. That part is on backorder because the issue evidently is very common with this model. It should be a recall item.

Electrical system/transmission malfunctioned causing engine to shift into neutral while driving and cause engine to shut down and refuse to start again. The issue seems to only happen whenever the engine is up to temperature and the fan is active. The vehicle has been inspected by a dealership and they said the throttle body was the issue, after replacement the issue still persists. There is no warning lights or symptoms. It will happen either at rest or in motion. I was driving yesterday and it happened after I had completed a lane change and was almost hit by a semi. This is not the first instance of it occurring.

Took vehicle to garage after hearing rattling sound, mechanic said that ptu shaft almost completely came off due to spline wear. He said there should be an active recall specifically for this issue, so referred us to Jeep dealership for repair. The Jeep dealership said that the only active recall is for the powered lift gate module. However, my VIN was not included in the w47 recall (NHTSA 20v-343), even though my vehicle has the same problem. The Jeep dealership wants to replace the entire transmission mount for $516, but the other mechanic states this will likely not fix the problem.

This vehicle is driven by my 16 year old daughter. The service 4x4 light came on . I took it to the dealer and they told me they updated the software. Well not even a week later the 4x4 light was back on and the abs light. My daughter called me in a panic because the brakes were locking up. She was able to get the truck to the shoulder. I had the vehicle towed to a Jeep Chrysler dealership. I paid over $2500. 00 to have vehicle repaired to only have the same 4x4 light on. I took truck back to the dealership to be told that it’s the ptu on the vehicle. Which the service guy mark said is a common problem with these vehicles. I asked him if it’s ok to drive and he said well the car could be a safety issue . So I did my own research and saw that there were recalls on this same year vehicle and I am questioning why my vehicle was not recalled. If this issue poses a highly likely safety issue than why isn’t all vehicle of 2015 Jeep Cherokee being recalled and the issue being fixed. My truck is still at the dealership and the cost to repair is over $3000. 00 which is absolutely insane for Jeep to be aware of an issue in the manufacturing. I am lucky that my 16 year old daughter recognized an issue and had the wherewithal to get the vehicle in a safe location, and thank god that she wasn’t on the freeway. This is absolutely scary that people are made aware of something and do nothing.

Continual problems with power train led to replacement of the power transfer unit at 94,910 miles [ under warranty ] the vehicle is not usable when the ptu fails. The vehicle will slam into gear hard, or fail to move for a few seconds when trying to take off from a stop sign and then slam into gear. Very dangerous when pulling into traffic. Now after experiencing the same erratic behavior at 123000 miles , I took the Jeep back to the same dealer only to find the power transfer unit again must be replaced. The replacement only lasted about 28,000 miles. I am retired, this Jeep has not been abused nor driven off road. This could cause an accident or strand me somewhere making me afraid to drive it. This problem seems to occur often with this model and also has reduced the value of this vehicle .

The vehicle shows "4wd system unavailable service required" I took the vehicle to the dealership where they stated the ptu transfer case is not shifting. Dealership did not fix and said it is not covered under the recall for the ptu.

At 21,734 miles the transmission has failed and cause the engine to rev to 5000rpm in park. Service technician found excessive metal in transmission fluid and recommends replacing transmission, transmission cooler and transmission lines for $8085 plus tax. Technician was able to recreate the action of engine revving to 5000rpm once in park.

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving approximately 60 - 65 mph, the vehicle failed to accelerate and independently shifted to neutral, causing the vehicle to fail to accelerate. The check engine warning light was illuminated. The contact coasted to the side of the road and had the vehicle towed to a certified mechanic who diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The mechanic retrieved NHTSA campaign number: 16v529000 (power train) from the website. The vehicle was not repaired. The dealer was contacted and confirmed that the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 101,500.

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds and depressing the accelerator pedal, the electronic throttle control warning light illuminated on several occasions. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. The contact stated while driving approximately 35 mph off an exit ramp, the accelerator pedal was depressed and the rpms increased, but the vehicle failed to accelerate. The contact stated that the failure had mainly occurred while driving between 2nd and 3rd gear, and between 1st and 2nd gear. The dealer was contacted, and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

All recalls for 2015 Jeep Cherokee 2. 4 wasn’t done properly and caused more damage. Transaxle harness, pscm, maniverter and more caused engine damage to block, which was supposed to be replaced during recall for oil consumption. Now dealer is wanting to charge me for damages pertaining to recalls and new engine block that wasn’t replaced during xb1 and x80 recall warranty. I was almost hit on highway from vehicle stalling out at highspeed and maniverter turning red from 20 minutes of driving from picking up from dealer after u90 recall was supposedly fixed. Constant dash notifications of throttle and shifter as well. I’ve already contacted legal advice and I just want my vehicle running properly, new vehicle or compensation. Everything on this vehicle needs replaced dealing with faulty pcm tcm bcm ecu pscm all harnesses practically entire vehicle.

Unknown.

The contact owns a 2015 Jeep Cherokee. The contact stated that the 4-wheel drive mode had become inoperable. The vehicle was taken to the dealer, where it was diagnosed that the ptu had failed. The dealer advised the contact to continue driving the vehicle until the ptu failed completely because the vehicle could only be repaired under warranty after a complete failure of the ptu. The contact stated that the vehicle had failed to shift into gears as needed and had rolled away while parked. The contact stated that the vehicle required the parking brake to be engaged while parked. The contact stated while driving from a complete stop, the vehicle suddenly stalled and revved temporarily in the middle of an intersection. The contact was able to resume driving. The vehicle was taken to the dealer, where the failure could not be duplicated. The contact stated that while driving to the dealer the following day, the failure recurred, and the vehicle made abnormal sounds. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the ptu had failed and needed to be replaced. The contact stated that the vehicle was repaired under warranty; however, the failure persisted. The contact stated that the vehicle was experiencing hard and erratic transmission shifts, was shuddering, and was making abnormal grinding sounds. The vehicle was taken back to the dealer, where the ptu was replaced a second time under warranty. The contact stated that while driving from the dealer, the 4-wheel drive mode engaged unintendedly. The contact stated that the vehicle remained stuck in 4-wheel drive mode and was undrivable. The vehicle was towed to the dealer, where it was determined that the ptu, the transmission, and the drivetrain control module had failed. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 100,000.

The 4wd unavailable notification is displayed on the Jeep. I took the vehicle to a mechanic, and was told that the power transfer unit needs to be replaced. Currently in a battle with a Jeep dealership, over whether or not they should honor the extended warranty on the ptu.

Car repeatedly says “shift to park” when in any gear.

This issue occurred when I started the vehicle. Control panel showing service 4wd and four-wheel drive unavailable. The dealership retrieved code c14a7-97 (ptu motor - component or system operation obstructed or blocked) noting internal damage to ptu. . . Ptu needs to be replaced. Quote to replace over $10k. There is another safety recall for the ptu but this code is not covered. I do not see how normal driving could cause "internal damage" to the ptu and cannot understand how this does not relate to any already known issues with the 2015 Jeep Cherokee trailhawk ptu system.